SOZAN JASSAR
Summary
Resourceful professional with motivational approach, eager to transition into managerial role. Demonstrates strong leadership and problem-solving skills, coupled with keen ability to drive team performance and foster collaboration. Poised to deliver impactful results, enhancing operational efficiency and team productivity.
Overview
13
13
years of professional experience
Work history
Manager / Negotiator
Greenview Property Group
2025.06 - 2026.03
- Coordinate daily field operations across multiple residential sites, ensuring maintenance, inspections, and contractor work are completed on schedule.
- Act as the primary liaison between clients, contractors, and site teams, resolving operational issues and service escalations.
- Schedule and oversee contractor activities, ensuring work complies with safety regulations and company procedures.
- Conduct site visits and inspections to monitor progress, quality of work, and compliance with operational standards.
- Manage incident reports, documentation, and operational records to ensure accurate reporting and audit readiness.
- Investigate and resolve service disruptions or property issues, implementing corrective actions quickly to minimise impact.
- Coordinate resources, workforce scheduling, and job prioritisation across multiple active sites.
- Maintain strong health & safety awareness, ensuring contractors follow site safety procedures and risk controls.
- Support management with operational reporting, service updates, and performance monitoring.
- Coordinate contractors, inspections, and work schedules.
- Negotiate resolutions and manage escalated issues.
- Ensure compliance with procedures, documentation, and service standards.
- Maintain accurate records and operational reports.
Supervisor
Burberry
2014.10 - 2025.06
- Supervised daily operations in a fast-paced environment.
- Led and supported team members, including rota planning.
- Managed customer escalations and resolved complaints.
- Ensured adherence to health & safety and company procedures.
- Supported management with reporting and operational tasks.
- Facilitated monthly training sessions for enhanced staff performance.
- Implemented company policies effectively, maintained high standards of service delivery.
- Identified potential risks and mitigated them through proactive measures.
Teacher
International School of Choueifat, Kurdistan
2012.10 - 2014.06
- Planned and delivered lessons while maintaining discipline.
- Managed workloads, deadlines, and reporting requirements.
- Communicated effectively with parents and senior staff.
Education
BA (Hons) - Fashion Design & Technology
London College of Fashion
Skills
- Emergency First Aid at Work
- Mental Health First Aid
- Fire Warden / Fire Marshal Training
- GDPR & Data Protection Training
- SAP Tool
- Operations management
- Health and safety
- Resource scheduling
- Performance monitoring
- Issue resolution
- Stakeholder liaison
- Microsoft Office suite
- Team leadership
- Customer relationship management
- Team and field supervision
- Operations management
Additional Information
Strong leadership and communication skills, Highly organised and dependable, Comfortable working on site and managing teams in the field.
Timeline
Manager / Negotiator
Greenview Property Group
2025.06 - 2026.03
Supervisor
Burberry
2014.10 - 2025.06
Teacher
International School of Choueifat, Kurdistan
2012.10 - 2014.06
BA (Hons) - Fashion Design & Technology
London College of Fashion