Soyfur Choudhury

• Encouraged feedback from restaurant customers, using insights to implement positive process changes.
• Dealing with customer complaints & finding solutions.
• Ensured profitability of operations by scheduling staffing levels in line with business needs.
• Built rapport with guests through genuine conversations and tailored recommendations, Keeping it personal.
• Created pleasant atmosphere for guests with warm greetings and prompt resolution of any service issues.
• Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.

• Assisted customers in-store with selecting, upgrading, and managing mobile phone contracts to suit their needs.

• Provided expert advice on products and services, ensuring excellent customer experience and satisfaction.

•Achieved and exceeded sales targets by promoting contracts, Virgin broadband, additional products, and services.

•Resolved customer queries and issues related to their accounts, billing, and technical support.

•Maintained in-depth knowledge of O2’s offerings to effectively match products to customer requirements.

• Prevented non-compliance losses, ensuring conformance with DPA and FCA regulations.
• Drove continuous improvement by identifying and feeding back trends and emerging risks.
• Maximised productivity, using case management system to effectively manage workload.
• Consistently offered accurate, concise information to customers and stakeholders for clear, open communication.
• Updated relevant parties on claim developments, offering continued advice and support to meet client needs.

• Handled concerns and complaints with compassion and care, delivering positive outcomes for continued customer loyalty.
• Successfully managed new product presentations, quickly generating significant sales growth.
• Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
• Built strong rapport with customers using exceptional communication and relationship-building skills, increasing client retention.

Provided attentive, professional front-of-house service, checking reservations and showing guests to correct tables.

• Served high volumes of guests in fast-paced service environments, delivering exceptional customer care throughout.
• Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
• Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
• Provided friendly, courteous service, maximising positive customer satisfaction ratings.

• Dealing with customer face to face & solving any problematic by solutions
• Provided outstanding customer service to high volumes of clients, consistently achieving first-rate satisfaction scores.
• Maintained up-to-date product and service knowledge by attending regular training opportunities.
• Processed sales and orders accurately and efficiently, exceeding performance and productivity targets.