Abhilash Rambahadur Thakurchan

Ensured customer satisfaction and hygiene compliance in high-traffic restaurant area.
Trained staff to uphold service standards and adhere to company policies.
Optimised inventory levels through effective stock management and ordering processes.
Coordinated handovers with floor managers during shift changes for seamless operations.
Assisted with scheduling rotas to enhance staffing efficiency across restaurant areas.
Maintained operational excellence within designated area of The Old Mill.
Facilitated timely communication of tasks as directed by line manager.
Resolved customer issues promptly to improve dining experience.

Oversaw bustling beachside outlet, all-day dining venue, and fine dining restaurant (Falhumaa) while prioritising customer satisfaction and consistently attaining top scores in BSA audit.

• Supervised team of 15 staff, delegating tasks and monitoring performance to maintain high service standards.
• Coordinated daily floor operations, including stock management and visual merchandising, to maximise sales opportunities.
• Oversaw cash handling procedures, including till reconciliation and banking, ensuring accuracy and reducing discrepancies.
• Stored stock safely and securely to maintain quality of goods.
• Analysed customer feedback to identify areas for improvement, implementing changes that enhanced the shopping experience.

• Optimised bar stock organisation for efficient access and timely service.
• Executed customer order processing and crafted drinks in alignment with established best practices.
• Performed precise cash transactions while managing point-of-sale systems.
• Maintained bar area efficiently, clearing discarded items and spills to ensure cleanliness.
• Oversaw high-volume shifts, serving up to 200 customers while maintaining service quality.
• Validated customer age through examination of government-issued identification prior to serving alcohol.
• Executed inventory management, encompassing stock takes and supply ordering as required.
• Crafted cocktails using shakers, blenders, and ice-crushers, following established recipes.