Sowjanya Pentapati
London,Uk
Summary
Accomplished professional with demonstrated expertise in leadership competence, customer service orientation, and technical proficiency. Proven ability to lead teams effectively and proficient in the Microsoft Office suite. Committed to leveraging skills in team leadership and customer service to drive organisational success.
Overview
3
3
years of professional experience
Work history
Supervisor
Games Workshop
London, United Kingdom
2024.06 - Current
- Provided constructive feedback to staff for improved performance levels.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Facilitated monthly training sessions for enhanced staff performance.
- Implemented company policies effectively, maintained high standards of service delivery.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Trading Assistant
Sainsburys
Wandsworth, Uk
2023.12 - 2023.12
- Maintained clean and appropriately merchandised sales floor to uphold brand reputation.
- Maintained visually appealing displays through regular stock replenishment and reorganisation.
- Provided helpful customer advice on sourcing and locating desired products.
- Used excellent liaison and customer service skills to maximise both supplier cooperation and customer loyalty.
- Handled stock with due care and attention, limiting damage and unnecessary waste.
- Carried out day-to-day trade yard duties, keeping areas clean, tidy and well-stocked.
Education
Master of Science - Business with international management with advanced practice
Northumbria University
London, Uk 09/2023 - 09/2025
Skills
- Leadership competence
- Customer service orientation
- Technical proficiency
- Team Leadership
- Microsoft office suite proficiency
Timeline
Supervisor
Games Workshop
2024.06 - Current
Trading Assistant
Sainsburys
2023.12 - 2023.12
Master of Science - Business with international management with advanced practice
Northumbria University
09/2023 - 09/2025