Sophie Louise Draper
Sales manager
Portsmouth, Sophie, draper,Portsmouth
Summary
Area Manager Profile Energetic management professional versed in business management, finance, and sales. Emphasise process improvement to identify business opportunities and enhance customer journey experience. Demonstrated success in rapidly building rapport with customers and employees, with unique skills in leading team processes for growth and development. Possess experience in driving sales and building sustainable revenue streams. Excellent communicator and contributor. Natural leader with an empathetic ear, always open to learn from others .
Overview
10
10
years of professional experience
Work history
National Sales Manager
Soudal
04.2021 - Current
- Responsible for 255 accounts across UK south coast including multiple buying groups, hitting and exceeding budget year after year
- Increase sales of well-known Fix All brand by 25% across my area in the first month, carrying this on to an overall uptake of this brand by 21% across my first year
- During this time the industry was hit with multiple issues that had to be sensitively looked after and managed, including price increases and stock issues.
- Improved buying account growth by 12% across 2021 and 15% for 2022
- Responsible for the 3 largest independent in the country
- Predicted and on track to hit, and exceed, £4.5 million turn over in 2023
- Headed training days for clients members of staff to increase their knowledge and helping them sell the brand correctly and effectively as well as organising trade events for the likes of Eurocell, Gap and Wicks to increase footfall to the Soudal brand
- Daily updates whilst using CRM system and cross-examining customer matrix to get the best deals for customers and to increase my own budget numbers
- Organising meetings with regional managers to discuss bespoke price files for customer, gap filling their product lines and improve their knowledge of the our brand within their business
- Currently running Soudal mentoring scheme to help improve performance and overall well being of other staff members within the company
- Introduced an average of 10 new lines per account
Area development sales manager
Wurth
Isle of Wight
01.2020 - 04.2021
- To 189 customers across the Isle of Wight
- To increase turnover and GP by advising new lines to the customer based on their purchase history and personal needs
- Open new accounts and encourage them to use all contact points of the business, including online store and trade counter
- Achieved GP target in first month
- Attained the highest turn over in our division November 2020
- Enterprise Rent-a-Car, Isle of Wight
Branch Manager
Enterprise rent a car
Portsmouth and Isle of Wight
08.2016 - 01.2020
- Create rotas; coach and mentor staff for development
- Deliver relevant staff training leading to their completion of 10-month management trainee programme
- Strategize with pricing team on ways to boost branch's revenue
- Forecast potential business prospects through reviewing monthly/yearly reports
- Minimise branch expenditures by incorporating cost-cutting measures, including implementation of affordable fleet maintenance procedures and reduction of staff working hours
- Oversee logistics; ensure clients receive correct vehicles on time
- Demonstrate stellar customer service and complaint resolution
- Triggered 65% increase in branch revenue in first year
- Attained Highest Achievement Award for unparalleled customer service in
Assistant Manager
Enterprise Rent-a-Car
Portsmouth
08.2014 - 08.2016
- Represented manager in every formal capacity - oversaw staff coaching, handled queries, and addressed sales and logistical issues
- Contributed to business expansion through professional arrangement of business meetings with prospects
- Guided and supported team on customer service delivery
- Grew customer service from 79% to 91% in under one year
- This was consistently above 86% through out my time as an Assistant manager
- Encouraged team cooperation and building through positive criticism.
Management Trainee
Enterprise Rent, Car, Wright
08.2013 - 08.2014
- Completed management trainee programme in 10 months - familiarised with multi-departmental procedures
- Participated in company's strategic planning
- Served at front of office and successfully drove sales of multiple company products
- Delivered exceptional customer service both in person and telephonically
- Voted Top Sales Performer for 10 consecutive months - resulting in increased revenue for establishment
- Recognised for top customer service delivery.
Mystery Shopper
Land Rover
01.2018 - 01.2019
- Successfully guided development of five employees leading to their subsequent promotions
- Drove £150K increase of branch's asset value., : Jaguar |, , Performance in People, Isle of Wright: Provided quality unbiased data for evaluation and help to improve client-personnel engagement conduct and contributed to Jaguar/ Land Rovers' market research and maintenance of high standards.
Education
Bachelor of Arts - Photography
Manchester School of Art
A-Levels -
Medina High School
GCSEs -
Ryde High School
Accomplishments
- Team Building & Development
- Business Development & Growth
- Regulatory Compliance
- Surpassing Revenue Goals
- Exceptional Communication
- Customer Satisfaction & Preservation
Interests
Co-founder of Elephant Conservation charity in North Cambodia.
Keen hiker with a love for walking my dog (Corgi called Pancake)
Interest in wellness, healthy mind, healthy body mentality. I am Senior oarswoman at my local rowing club and had experience coaching young disabled members. Along with a passion for weightlifting.
Frequently participate in several fun runs and fundraising events for charity including Ability Dogs for Young People.
Grade eight classical singer and grade five guitar player, with casual ukulele playing skills.
Love for music attending multiple gigs a year.
Timeline
National Sales Manager
Soudal
04.2021 - Current
Area development sales manager
Wurth
01.2020 - 04.2021
Mystery Shopper
Land Rover
01.2018 - 01.2019
Branch Manager
Enterprise rent a car
08.2016 - 01.2020
Assistant Manager
Enterprise Rent-a-Car
08.2014 - 08.2016
Management Trainee
Enterprise Rent, Car, Wright
08.2013 - 08.2014
Bachelor of Arts - Photography
Manchester School of Art
A-Levels -
Medina High School
GCSEs -
Ryde High School
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