Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Gemma Haysted

Crewe,Cheshire

Summary

Experienced animal care professional focused on providing high-quality care and ensuring wellbeing of dogs in kennel environments. Skilled in managing daily routines, maintaining clean and safe facilities, and observing animal behaviour to address needs promptly. Committed to fostering positive interactions with pets and owners through compassionate and attentive service.

Overview

12
12
years of professional experience
5
5
years of post-secondary education

Work History

Customer Advisor

Boots UK
Newcastle-under-Lyme, Staffordshire
11.2021 - Current
  • Facilitated seamless transactions at check-out counters for quick checkout process.
  • Demonstrated products effectively, leading to informed purchasing decisions by customers.
  • Handled returns and exchanges diligently minimising dissatisfaction amongst clientele.
  • Conducted regular stock checks ensuring 100% product availability for clients at all times.
  • Assisted customers in product selection, resulting in increased sales.
  • Performed cashier duties, including balancing and end-of-day banking.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Enhanced shopping experience by keeping shelves well-stocked and neatly arranged.
  • Followed and enforced established inventory procedures, reducing errors and maintaining strict deadline management.
  • Oversaw stock levels on shop floor, ensuring replenishment as needed without delay.

Kennel Supervisor

The Grange Kennels & Cattery
Crewe, Cheshire
11.2016 - 08.2021
  • Addressed emergency situations promptly, ensuring immediate medical attention where required.
  • Trained new employees on operational procedures, leading to increased workforce productivity.
  • Conducted regular inspections for ensuring safe and clean environment.
  • Ensured seamless operations by managing daily feeding, cleaning and grooming tasks.
  • Promoted healthy behaviour, through regular exercise routines and balanced diets.
  • Managed inventory effectively to avoid any shortages or excesses of supplies.
  • Developed strong rapport with animals, fostering trust and obedience.
  • Monitored animal health closely for early detection of any sickness or abnormal behaviour.
  • Handled administrative duties efficiently whilst maintaining smooth day-to-day operations.
  • Organised staff rota, ensuring adequate coverage during peak times.
  • Administered medication following veterinary and owner instructions to ensure correct dosage and intake duration.
  • Managed small team of 6 kennel assistants by establishing clear goals and expectations.

Kennel Assistant

The Grange Kennels & Cattery
Crewe, Cheshire
06.2013 - 11.2016
  • Provided basic care for animals by cleaning kennels, feeding and grooming.
  • Engaged with animals regularly through play and exercise routines, encouraging physical activity.
  • Ensured animal comfort by cleaning and maintaining kennels regularly.
  • Managed check-ins and check-outs of pets smoothly resulting in minimal disruption to daily operations.
  • Strengthened relationships with pet owners via excellent communication skills, building trust and confidence.
  • Provided exceptional customer service for satisfied clientele base.
  • Documented pet information 100% accurately for clear record keeping.

Education

Bachelor of Science - Animal Behaviour & Welfare

University of Chester
Chester
09.2013 - 06.2016

BTEC - Level 3 Diploma in Animal Management

Reaseheath College
Nantwich, Cheshire East
09.2011 - 06.2013

Skills

  • Problem-solving
  • Leadership
  • Communication skills
  • Adaptability and Flexibility
  • Positive reinforcement techniques
  • Patience and compassion
  • Empathy and understanding


  • Microsoft Office: Proficient in formatting documents and editing content using Microsoft Office, experience in conducting research and creating professional documents


Affiliations

  • Travel
  • Sports
  • Hiking

Timeline

Customer Advisor

Boots UK
11.2021 - Current

Kennel Supervisor

The Grange Kennels & Cattery
11.2016 - 08.2021

Bachelor of Science - Animal Behaviour & Welfare

University of Chester
09.2013 - 06.2016

Kennel Assistant

The Grange Kennels & Cattery
06.2013 - 11.2016

BTEC - Level 3 Diploma in Animal Management

Reaseheath College
09.2011 - 06.2013

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Gemma Haysted