Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Sophie Yardley

Middlesbrough,North Yorkshire

Summary

Dedicated professional with experience in organisational efficiency and communication. Skilled in telephone operation and professional etiquette, ensuring seamless interactions and effective information exchange. Committed to enhancing operational processes and contributing to team success through customer service and dedication to client happiness

Overview

3
3
years of professional experience

Work history

Host

Pinnacle Bowling
Middlesbrough, North Yorkshire
06.2025 - 07.2025
  • Corresponded promptly to online queries, improving guest relations.
  • Developed strong relationships with regular customers, encouraging repeat visits.
  • Created a welcoming environment with friendly interactions and prompt service.
  • Collaborated with bar staff for efficient drink orders and delivery.
  • Maintained cleanliness of dining area, enhancing the overall ambiance.
  • Maintained a clean and organised bar, enhancing customer satisfaction.

Team member

Level X
Middlesbrough, North Yorkshire
09.2024 - 01.2025
  • Provided excellent customer service to enhance business reputation.
  • Delivered orders promptly, ensuring high levels of customer satisfaction.
  • Collaborated effectively with team members to meet customer needs.
  • Handled difficult customers, resulting in conflict resolution.
  • Took mobile orders throughout the business and delivered promptly.

Front of house team leader

Mandarin
Lincoln, East Midlands
04.2022 - 09.2024


  • Enhanced customer satisfaction by providing exceptional service.
  • Liaised with suppliers for timely deliveries of fresh produce.
  • Fostered a positive work environment with effective communication skills.
  • Conducted regular training sessions for new staff members.
  • Handled customer complaints, resolving issues promptly.
  • Maintained high standards of cleanliness with diligent cleaning routines.
  • Established rapport with guests, fostering loyal patronage.

Education

A-Levels - Fashion Design

Lincoln College
Lincoln, England
09.2022 - 06.2024

Bachelor of Arts - Fashion Design

Teesside University
Middlesbrough
09.2024 -

Skills

  • Organisational efficiency
  • Telephone operation
  • Professional etiquette
  • Reliable communication

Affiliations

  • Fashion Design
  • Animals
  • Tattoos

Timeline

Host

Pinnacle Bowling
06.2025 - 07.2025

Team member

Level X
09.2024 - 01.2025

Bachelor of Arts - Fashion Design

Teesside University
09.2024 -

A-Levels - Fashion Design

Lincoln College
09.2022 - 06.2024

Front of house team leader

Mandarin
04.2022 - 09.2024

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Sophie Yardley