Charlotte Bowden
Summary
Friendly and approachable, offering strong communication and customer service skills, coupled with ability to manage bookings and maintain welcoming environment. Skilled in handling client inquiries and providing personalised services to enhance guest experiences.
Overview
8
8
years of professional experience
Work history
Spa Host
Salus Spa @ Aldwark Manor
York, North Yorkshire
2026.01 - Current
- Improved client retention with exceptional interpersonal skills.
- Welcomed guests warmly, creating an inviting atmosphere.
- Coordinated with staff efficiently during busy periods to ensure smooth running of the spa.
- Managed guest bookings for maximised spa efficiency.
- Demonstrated knowledge on various treatments offered, aiding in upselling services.
- Scheduled appointments, ensuring smooth spa operations.
- Maintained cleanliness in all areas for a hygienic environment.
- Enhanced guest satisfaction by providing exceptional customer service.
Hair Extensionist
Lashes by Lauren
Leeds, West Yorkshire
2025.01 - Current
- Collaborated closely with other stylists, promoting teamwork and fostering a positive work environment.
- Solved customer complaints promptly and professionally, enhancing overall customer experience.
- Taught clients how to properly maintain their extensions at home for longer wearability.
- Updated knowledge on latest hair extension techniques for better service delivery.
- Ensured precise colour matching of extensions to natural hair for seamless integration.
- Elevated salon reputation through consistent provision of exceptional styling services.
- Recommended suitable hair care products to clients, improving their hair health and longevity of extensions.
Laser Hair Removal Specialist
Dickeybow Boutique
Leeds, West Yorkshire
2022.07 - 2025.01
- Managed appointments efficiently, ensuring no overlap or delay in treatments.
- Demonstrated proficiency in using laser hair removal equipment for smooth and flawless results.
- Increased client satisfaction by recommending appropriate aftercare products post-treatment.
- Adhered strictly to guidelines regarding equipment operation, reducing risk of accidents.
- Took detailed client history prior to treatment, identifying any contraindications or allergies.
- Developed personalised treatment plans based on individual skin types and hair growth patterns.
- Delivered high-quality services with keen attention to clients' comfort and safety.
- Provided excellent customer service, establishing trust and rapport with clients.
- Promoted a positive image of the salon through professional demeanour and appearance at all times.
- Performed test patches on clients prior to full sessions, ensuring suitability for the treatment.
Spa Host
Grantley Hall
Ripon, North Yorkshire
2020.10 - 2022.07
- Improved client retention with exceptional interpersonal skills.
- Welcomed guests warmly, creating an inviting atmosphere.
- Coordinated with staff efficiently during busy periods to ensure smooth running of the spa.
- Managed guest bookings for maximised spa efficiency.
- Demonstrated knowledge on various treatments offered, aiding in upselling services.
- Promoted positive image of spa services to increase sales.
- Scheduled appointments, ensuring smooth spa operations.
- Enhanced guest satisfaction by providing exceptional customer service.
- Answered telephone calls and enquiries professionally for quality customer service.
- Built strong relationships with clients, fostering loyalty and repeat business.
- Maintained clean, tidy and sanitised workstations for minimised staff and customer risk.
Spa therapist
Hotel Du Vin
Leeds, West Yorkshire
2018.05 - 2020.10
- Improved client retention with exceptional interpersonal skills,
- Performed Facials, massages etc
- Welcomed guests warmly, creating an inviting atmosphere.
- Coordinated with staff efficiently during busy periods to ensure smooth running of the spa.
- Guided clients on aftercare instructions post treatments, promoting health and wellbeing.
- Conducted spa tours to familiarise guests with facilities.
- Resolved customer complaints promptly, maintaining high standards of service delivery.
- Advised customers on optimal products and services to support long-term beauty goals.
Customer Service Advisor
Pharmacy2u
Leeds, North Yorksire
2018.11 - 2019.05
- Built rapport with clients through empathetic handling of concerns.
- Handled high volume of calls daily for faster issue resolution.
- Participated in conflict resolution sessions for better team cooperation.
- Strengthened client relationships with clear communication and problem-solving skills.
- Implemented new protocols for efficient complaint management.
- Assisted customers in product selection to boost sales.
- Recorded and processed customer data accurately.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Education
NVQ Level 2 - Beauty Therapist
Girl Scarp College
Leeds06.2018
GCSEs -
Cockburn Academy
Leeds06.2017
Skills
- Service-Oriented mindset
- Efficient time management
- Hospitality standards
- Telephone operation
- Organisational efficiency
- Discretion and confidentiality
- Customer Service
- Calm under pressure
Timeline
Spa Host
Salus Spa @ Aldwark Manor
2026.01 - Current
Hair Extensionist
Lashes by Lauren
2025.01 - Current
Laser Hair Removal Specialist
Dickeybow Boutique
2022.07 - 2025.01
Spa Host
Grantley Hall
2020.10 - 2022.07
Customer Service Advisor
Pharmacy2u
2018.11 - 2019.05
Spa therapist
Hotel Du Vin
2018.05 - 2020.10
NVQ Level 2 - Beauty Therapist
Girl Scarp College
GCSEs -
Cockburn Academy