Sophie Woodcock
Rochdale,
Summary
Friendly and motivated graduate with extensive experience in customer service and working with the public. Strong communication, teamwork and organisational skills developed through over five years in retail and three years of NHS clinical placements. Confident in interacting with a wide range of customers, patients and colleagues, providing a professional, approachable and supportive service. Experienced in handling enquiries, managing competing priorities and working effectively in fast paced environments. Reliable, adaptable and committed to delivering a positive experience for every customer.
Overview
5
5
years of professional experience
Work history
Sales Assistant
Clarks Shoes
Rochdale
2021.07 - Current
- Delivered high quality customer service to a wide range of customers, from children to elderly individuals
- Carried out foot measurements and helped customers select suitable footwear
- Provided personalised assistance and product advice to ensure a positive shopping experience
- Answered telephone calls and responded to customer and store enquiries in a professional manner
- Operated the till system and processed cash and card payments accurately
- Maintained a tidy shop floor and organised stock rooms
- Supported the training and development of new staff members
- Worked effectively as part of a team to ensure smooth store operations during busy periods
Student Radiographer
NHS - Royal Bolton Hospital
2024.01 - 2026.06
- Communicated with patients and colleagues in a professional and friendly manner
- Worked effectively as part of a team in a busy healthcare environment
- Developed strong organisation and time management skills while balancing placements and academic work
- Adapted to different situations and remained calm under pressure
- Provided support and reassurance to patients throughout their hospital visit
- Maintained accurate records and handled confidential information appropriately
Salon Assistant
Simply Special Aesthetics
Rochdale
2021.05 - 2021.07
- Welcomed customers and created a friendly, professional first impression
- Answered telephone calls, assisted with appointment bookings and responded to customer enquiries
- Communicated with customers to ensure they felt comfortable and well looked after throughout their visit
- Offered refreshments and helped create a welcoming salon environment
- Maintained a clean, organised reception and waiting area
- Supported salon staff with general day to day tasks to help appointments run smoothly and ensure the salon operated efficiently
- Developed strong customer service, communication and teamwork skills through regular interaction with customers and colleagues
Education
Bachelor of Science -
University of Salford
Manchester 09/2023 - 06/2026
A-Levels -
Rochdale Sixth Form College
Rochdale 09/2021 - 06/2023
GCSEs -
Hollingworth Academy
Milnrow, Rochdale 09/2016 - 06/2021
Skills
- Communication
- Customer Service
- Teamwork
- Problem Solving
- Active Listening
- Organisation
- Empathy
- Confidentiality
- Telephone Etiquette
- Professionalism
- Time Management
- Multitasking
- IT Skills
- Ability to Work Under Pressure
- Reliability and Punctuality
- Attention to Detail
- Resilience
Affiliations
- Netball
- Travelling
- Social activities with friends and family
Timeline
Student Radiographer
NHS - Royal Bolton Hospital
2024.01 - 2026.06
Sales Assistant
Clarks Shoes
2021.07 - Current
Salon Assistant
Simply Special Aesthetics
2021.05 - 2021.07
Bachelor of Science -
University of Salford
09/2023 - 06/2026
A-Levels -
Rochdale Sixth Form College
09/2021 - 06/2023
GCSEs -
Hollingworth Academy
09/2016 - 06/2021