Sophie Watkins
Thornton-Cleveleys,Lancashire
Summary
Detail-oriented professional with expertise in time optimisation, inventory management, and complaint handling. Skilled in price tagging, cash handling, and returns processing, ensuring efficient operations and customer satisfaction. Recognised for excellent communication, effective listening, and problem-solving abilities to address challenges and enhance service quality. Dedicated to leveraging skills to contribute to organisational success while maintaining a focus on continuous improvement.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
Sales assistant
River Island
Blackpool, Lancashire
02.2024 - Current
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Trained new staff members, fostering a supportive working environment.
- Managed till operations smoothly, reducing waiting time for customers.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Collaborated effectively with team members to meet sales targets.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Built strong relationships with regular customers for repeat business.
- Utilised excellent communication skills to provide detailed product information.
- Assisted customers with product selection for optimal satisfaction.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
waitress
Skelmorlie golf club
Skelmorlie, North Ayrshire
08.2023 - 09.2023
- Ensured smooth restaurant operation by effectively managing reservations system.
- Provided top-notch service to customers, improved overall dining experience.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Collaborated with kitchen staff to ensure order accuracy.
- Improved customer satisfaction by providing efficient and friendly service.
- Assisted with inventory management, streamlined restaurant operations.
- Handled cash transactions accurately, ensured balanced till at end of shift.
Education
A-Levels - Psychology, Fine Art and Criminology
Blackpool Sixth Form
Blackpool 09.2023 - 05.2025
Skills
- Time optimisation
- Price tagging
- Excellent communication
- Problem solver
- Cash handling
- Returns processing
- Complaint handling
- Effective listening
- Inventory management
Timeline
Sales assistant
River Island
02.2024 - Current
A-Levels - Psychology, Fine Art and Criminology
Blackpool Sixth Form
09.2023 - 05.2025
waitress
Skelmorlie golf club
08.2023 - 09.2023