Sophie Warner
Photographer
Long Sutton,Lincolnshire
Summary
Dedicated professional with a strong initiative and adaptability under pressure, excelling in customer service and sales target achievement. Demonstrates expertise in confidentiality assurance, hygiene standards awareness, and task prioritisation. Proficient in point of sale operation, cash handling, and visual merchandising, with a positive attitude towards stock replenishment and control and exceptional interpersonal skills. Committed to maintaining professionalism while ensuring respect for confidentiality in all tasks.
Overview
6
6
years of professional experience
Work history
Cleaner
The Cornish Place
Redruth, Cornwall
2024.05 - 2025.04
- Performed dusting of countertops, ceilings, and furniture to maintain cleanliness.
- Arranged bedding and changed linens to uphold hotel standards.
- Maintained cleanliness of floors through regular sweeping, vacuuming, and mopping.
- Ensured carpeted areas were vacuumed and hard floors mopped effectively.
- Cleaned fixtures to eliminate dust accumulation and enhance aesthetic appeal.
- Delivered immaculate results within specified timeframes to satisfy client expectations.
- Restocked, cleaned, and sanitised bathroom facilities for optimal presentation and functionality.
Solutions Sales Advisor
Halfords
Kings Lynn, Norfolk
2022.08 - 2023.08
- Monitored displays to attract customers.
- Provided customer service by addressing queries.
- Handled customer complaints swiftly to maintain company reputation.
- Kept retail environment clean and organised for better shopping experience.
- Assisted with stock taking for inventory management.
- Informed customers about warranties and return policies for transparency.
- Attended training sessions to learn latest sales techniques.
- Provided price information and processed financial transactions.
Customer assistant
Lidl
Bourne, Lincolnshire
2021.11 - 2022.07
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Provided excellent customer service to ensure repeat business.
- Operated till systems smoothly, streamlining check-out process for customers.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Handled cash and card payments with accuracy.
- Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
Sales assistant
Select Fashion
Kings Lynn, Norfolk
2019.10 - 2021.07
- Assisted with stock restocking promptly to ensure product availability.
- Juggled tasks while providing excellent customer service.
- Kept up-to-date with promotions to guide customer purchases.
- Provided after-sales support to foster customer loyalty.
- Helped maintain an inviting store atmosphere with tidy displays.
- Worked alongside colleagues to achieve sales goals.
- Operated tills efficiently to minimise customer wait times.
- Addressed customer questions and issues to enhance service.
- Processed cash transactions accurately at shift end.
- Responded to customer needs for positive feedback.
Waitress
Chestnut Tea Room
Long Sutton, Lincolnshire
2019.07 - 2019.10
- Assist with table settings to enhance dining experiences.
- Support inventory management to streamline restaurant operations.
- Employ professional communication skills to address customer complaints.
Education
Bachelor of Arts - Photography
Falmouth University
Falmouth 09/2023 -
UAL Level 3 Extended Diploma in Art & Design - Graphic Design
College of West Anglia
Kings Lynn, Norfolk 09/2021 - 05/2023
UAL Level 3 Extended Diploma in Art & Design - Photography
College of West Anglia
Kings Lynn, Norfolk 09/2019 - 05/2021
GCSEs - GCSE
Spalding High School for Girls
Spalding, Lincolnshire 09/2014 - 05/2019
Skills
- Respect for confidentiality
- Confidentiality assurance
- Hygiene standards awareness
- Floor cleaning
- Adaptable under pressure
- Strong initiative
- Customer Service
- Vacuuming
- Positive attitude
- Professionalism
- Stock replenishment
- Task prioritisation
- Point of sale operation
- Sales target achievement
- Cash handling
- Visual merchandising
- Stock control
Timeline
Cleaner
The Cornish Place
2024.05 - 2025.04
Solutions Sales Advisor
Halfords
2022.08 - 2023.08
Customer assistant
Lidl
2021.11 - 2022.07
Sales assistant
Select Fashion
2019.10 - 2021.07
Waitress
Chestnut Tea Room
2019.07 - 2019.10
Bachelor of Arts - Photography
Falmouth University
09/2023 -
UAL Level 3 Extended Diploma in Art & Design - Graphic Design
College of West Anglia
09/2021 - 05/2023
UAL Level 3 Extended Diploma in Art & Design - Photography
College of West Anglia
09/2019 - 05/2021
GCSEs - GCSE
Spalding High School for Girls
09/2014 - 05/2019