Sophie Wareham
Birmingham,United Kingdom
Summary
Experienced manager predominantly in the hospitality sector and administrative setting, skilled in driving operational success, exceptional front of house etiquette with strong customer service background. Demonstrates strong leadership abilities, effective team management, and a commitment to service excellence. Knowledgeable in financial forecasting and staff recruitment, ready to contribute to a dynamic team. Educated in neurodiversity with a strong interest in understanding Autism. Ready to start with immediate effect!
Overview
1
1
Certification
7
7
years of post-secondary education
6
6
years of professional experience
Work history
FoH Reception Manager
Fierce Hairdressing
Birmingham, West Midlands
2022.02 - 2022.11
- Achieved seamless salon operations through effective management of staff and resources, enhancing customer interaction experience by handling all communications promptly.
- Optimized stock control through diligent management practices.
- Facilitated implementation of new computer system, improving operational workflow.
- Streamlined staff hiring processes, contributing to team efficiency.
- Provided comprehensive support to owner, ensuring smooth operational transitions.
General Manager
Boston Tea Party Edgbaston
Edgbaston, Birmingham
2017.08 - 2021.01
- Managed a team of 30 with over 120 covers.
- Managed day-to-day activities at Edgbaston branch, transforming it from near closure to profitability within two years.
- Maintained organisational compliance with applicable legislation and regulations.
- Established budgets based on historical, current and forecasted business data.
- Trained in kitchen operations and barista skills, enhancing service quality.
- Utilised Excel for back-office tasks including cash handling and budget management.
- Provided management coverage at Birmingham and Cheltenham branches as needed.
- Focused on cost-saving initiatives while boosting profitability.
- Fostered a high-performance culture, resulting in increased productivity.
- Regularly reviewed performance data, driving continuous improvement efforts.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Established a positive work environment which promoted staff morale and productivity in a fast-paced setting.
Manager
The Crown Inn - Claverdon
Claverdon, Warwickshire
2016.08 - 2017.07
- First hire since being made redundant.
- Delegated tasks efficiently to maximise productivity.
- Managed all social media.
- Fostered positive work environment with regular team-building.
- Identified growth opportunities for surrounding area through comprehensive market research.
- Cultivated strong relationships with clients to secure repeat business.
- Managed all social media.
- Oversaw daily operations of bar, kitchen, and cellar.
- Led staff to enhance customer satisfaction and operational efficiency.
- Acquired diverse industry experience post-redundancy to strengthen professional skills.
General Manager
Cotswold Inns & Hotels
Birmingham
2016.06 - 2016.07
- Managed a team of 35, delivering exceptional service across bar and restaurant, including over seeing kitchen operations.
- Managed cash handling, stock ordering, stock taking, customer service and employee recruitment processes.
- Implemented training programs for staff to enhance service quality, including mixology.
- Oversaw cellar management and stock control.
- Acquired and kept a 5 star EHO rating.
- Ensured health and safety regulations were adhered to throughout operations including fire safety, COSHH, HACCP.
- Optimised payroll management and wage costs in accordance with business strategies and P&L.
- Managed all social media.
- Led development of cocktail menus and collaborated on wine list with director.
- Cultivated skills in kitchen team management and restaurant operations during challenging periods.
- Navigated redundancy following bar's closure, demonstrating resilience in the face of adversity.
Education
GCSES - undefined
Turves Green Girls School & Technology College
Birmingham 1999.01 - 2004.01
UAL Creative Arts
Solihull College and University Centre
Solihull 2004.09 - 2006.06
Skills
- Inspiring motivation by leading by example
- Financial Acumen
- Profit and Loss Analysis
- Customer relationship management
- Resilient under pressure
- Time efficient
- Exceptional customer service
- Outside the box problem solving
- Flexible and adaptable
- Staff rota creation
- Knowledge of reservation systems
- Front office etiquette
- Event planning expertise
- Front of House (FOH) management
- Occupational safety and health procedures
ABOUT ME!
Before we get into the professional boring stuff, a little explanation about me, what I'm looking for and why.
I'm an exceptionally loyal, honest, jolly person who, after years of working in managerial positions, unfortunately, took its tole on my mental health, so I am now looking for roles that will bring me joy and a sense of purpose in my life! My special interests are cooking, gardening (specifically growing flowers to feed the bee's and fruits/vegetables to create an edible garden) and anything to do with animals! So ideally I would love to to work with animals or outside. I enjoy helping others and just want to make a difference, even if it is in a tiny capacity. The last 4 years I have been studying to gain new skills and occasionally volunteering at my local cat sanctuary.
Certification
- Business Administration – (Present)
- NCFE cache level 2 award in support work in schools and colleges
- TQUK Level 2 in Introducing & caring for children and young people
- Understanding Autism level 2
- Understanding Autism level 3
- DBS Checked and Registered
- Personal Licence
- Full driving licence
- SCA Certified Barista
- NVQ Level 2 Team Leading
- NVQ level 1, level 2 Food and drink NVQ
- Fire Marshal
- Emergency First Aid at work
- Basic food hygiene
- 9 GCSE'S A-D
REFERENCES
References available on request
HOBBIES AND INTERESTS
Travelling - experiencing different countries and cultures, total foodie I love to cook from scratch, Gardening - specifically food sustainability, Art and crafts including pyrography wood burning, Wild with consent camping and my border collie Sid, less of a hobby though, more hes my life.
Timeline
FoH Reception Manager
Fierce Hairdressing
2022.02 - 2022.11
General Manager
Boston Tea Party Edgbaston
2017.08 - 2021.01
Manager
The Crown Inn - Claverdon
2016.08 - 2017.07
General Manager
Cotswold Inns & Hotels
2016.06 - 2016.07
UAL Creative Arts
Solihull College and University Centre
2004.09 - 2006.06
GCSES - undefined
Turves Green Girls School & Technology College
1999.01 - 2004.01