Jai Hickey
lhanbrydev ,moray
Summary
Dedicated to delivering high-quality workmanship and exceptional customer satisfaction.
Dedicated apprentice accustomed to learning by example in hands-on roles. Adept at distilling data into actionable steps to complete tasks with timeliness and accuracy. Excels in detail-driven environments with respect for established protocols.
Driven and with natural talent for connecting with people, offers strong communication and problem-solving skills tailored for customer interactions. Demonstrates excellence in active listening and conflict resolution, ensuring customer satisfaction. Poised to enhance customer experiences and foster loyalty through attentive and responsive service.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Retail sales advisor
tesco
aberdeen /elgin , moray
06.2021 - Current
- Negotiated deals with suppliers that resulted in reduced costs for the store.
- Kept up-to-date with product features to provide accurate information.
- Assisted clients for improved shopping experience.
- Processed payments, ensuring efficient check-out process.
- Stocked shelves to ensure product availability.
- Developed rapport with customers, fostering a positive shopping environment.
- Presented products knowledgeably to influence purchase decisions.
- Followed company policies whilst handling transactions, promoting professionalism and adherence to rules.
Customer sales advisor
Vue Cinemas
Aberdeen, Aberdeen City
01.2020 - 02.2021
- Demonstrated products effectively leading to increased interest from potential buyers.
- Collaborated with team members on promotional events yielding higher footfall in the retail outlet.
- Successfully upsold additional products, enhancing overall customer experience.
- Advised customers on suitable products to meet their needs.
- Facilitated ticket purchases, provided quick and efficient service.
- Maintained clean and tidy cinema hall for enhanced audience experience.
- Checked tickets to prevent unauthorised entry.
- Provided detailed information about films, schedules to assist customers' decision making.
Packing Operative
Walkers Shortbread
06.2016 - 10.2018
- My job was to maintain a professional quality standard of hygiene and order around the working machinery and belt lines, managing industrial loads of fresh produce on a tight and rotational basis, deep cleaning and dismantlement of operative machinery, pallet stacking, skillet packing and line operations and operating, managing and deep cleaning large machinery and factory lines
Stonemason
Historic Scotland
Elgin
04.2015 - 04.2016
- Conserved heritage buildings, maintaining their timeless appeal.
- Enhanced customer satisfaction with exceptional stone restoration work.
- Improved site safety by strictly adhering to all health and safety regulations.
- Carved intricate designs with precision and attention to detail.
- Cut stones, achieving a perfect fit every time.
Education
Forres Academy - Maths – national 4, English – national 4, History– national 4, Chemistry– national 4
Forres Academy
moray 08.2010 - 08.2015
NPA - Built Environment
Moray College
moray elgin 07.2015 - 07.2016
Skills
- Carving Stones and Building walls
- Plumbing
- Carpentry
- Bricklaying
- Fundamental electric principles
- Information and communication technology
- Preparing to work application of electrical hand tools and accessories
- Numeracy
- Communication
- Customer service
Certification
I currently have a cscs card
Timeline
Retail sales advisor
tesco
06.2021 - Current
Customer sales advisor
Vue Cinemas
01.2020 - 02.2021
Packing Operative
Walkers Shortbread
06.2016 - 10.2018
NPA - Built Environment
Moray College
07.2015 - 07.2016
Stonemason
Historic Scotland
04.2015 - 04.2016
Forres Academy - Maths – national 4, English – national 4, History– national 4, Chemistry– national 4
Forres Academy
08.2010 - 08.2015
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