Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sophie Pitches

Blackpool,Lancashire

Summary

A driven Property and Estate Coordinator with strong communication and project leading skills. Able to oversee planned and reactive maintenance to excellent standards and within strict deadlines. Work focused with great attention to detail for faultless establishment safety and compliance. Energetic, keen to learn and always looking to develop.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work History

Property and Estate Coordinator

Beaverbrooks the Jewellers
Lytham, St.Annes, Lancashire
05.2024 - Current


  • Appoints, escalates and oversees contractors performance for any Maintenance issues across the whole estate.
  • Coordinates Planned Maintenance projects.
  • Manages the Reactive Maintenance Budget and provides monthly reports.
  • Oversees the estates compliance regulations and ensures these are up to date.
  • Reviews current and onboards new contractors.
  • Point of contact for the stores reactive maintenance issues - via telephone, email.


Display Operations Assistant

Beaverbrooks the Jewellers
Lytham St Annes, Lancashire
05.2021 - 05.2024
  • Maintained a consistent brand image across displays and product presentations.
  • Led brand meetings with external teams.
  • Tracked competitor's visual merchandising tactics, staying ahead in the retail market.
  • Coordinated arranging all display equipment to be sent to stores efficiently.
  • Tracked stores spends on all display items.
  • Created visual merchandising guidelines.

Customer Service Representative

Beaverbrooks the Jewellers
Lytham St Annes, Lancashire
10.2016 - 06.2021
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.

Education

LLB HONS - LAW

University of Central Lancashire
Preston
09.2013 - 09.2016

A-Levels - Law, Religion Ethics and Philosphy, English Language

Blackpool Sixth Form College
Blackpool

GCSEs -

Highfield Humanities College
Blackpool

Skills

  • Organised
  • Eager to learn
  • Outstanding time management
  • Approachable manner
  • Process driven
  • Property Law knowledge
  • Effective decision making
  • Maintenance planning
  • Budget controls and reporting

Accomplishments

Jet 2 Diploma

Timeline

Property and Estate Coordinator

Beaverbrooks the Jewellers
05.2024 - Current

Display Operations Assistant

Beaverbrooks the Jewellers
05.2021 - 05.2024

Customer Service Representative

Beaverbrooks the Jewellers
10.2016 - 06.2021

LLB HONS - LAW

University of Central Lancashire
09.2013 - 09.2016

A-Levels - Law, Religion Ethics and Philosphy, English Language

Blackpool Sixth Form College

GCSEs -

Highfield Humanities College

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Sophie Pitches