Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Faye Clifford-Chapman

Birmingham

Summary

I am a highly organised and motivated individual who thrives on engaging with new people and building positive relationships. Known for being responsible, trustworthy, and committed, I bring a strong work ethic to every task I undertake. I work efficiently both independently and as part of a team, consistently contributing to shared goals through clear communication and collaboration.

I approach challenges with resilience and a creative, solutions‑focused mindset, allowing me to problem‑solve effectively and adapt to new situations. I am passionate about delivering excellent customer experiences and take pride in representing myself and my workplace with professionalism.

Continuous development is important to me, and I am always eager to expand my knowledge and skillset through additional training and learning opportunities. I am driven, proactive, and ready to bring energy and dedication to any role I take on.

Overview

4
4
years of professional experience

Work History

Property Coordinator

Centrick Property
Birmingham
09.2024 - Current
  • Delivered high-quality customer service through effective telephone communication.
  • Recognized with Best Newcomer Award for exceptional customer service.
  • Scheduled maintenance jobs with contractors, ensuring thorough understanding of site requirements.
  • Sent Section 20 major works letters to relevant leaseholders.
  • Collaborated with property managers and coordinators to achieve project objectives.
  • Conducted site visits and fire risk assessments alongside property manager.
  • Assisted in budget preparation and management for various projects.
  • Obtained quotes and tenders for contract negotiations.
  • Assisted credit control by discussing invoices and statements with constumers
  • Assisted presales by sending out documnetation for residents to sell their properties

Sales assistant

Harpers Dry Cleaners
10.2021 - Current
  • My main job role is taking orders from customer and processing these through the till.
  • At the end of the day I cash up and balance the till and I'm responsible for locking this away in the safe at the end of the day.
  • I assist with stock replenishment and the processing of all orders via online systems.
  • I have also been in charge of training up new staff members to the job.
  • As part of my role I work with a trained tailor and many other staff members and work well as a team.

General School Office work

St. John's Primary School
11.2021
  • For this role i was responsible for confidential documents that i was taught how to file alphabetically, laminate and shred.

Education

UAL Level 3 extended diploma - creative practice art design and communication: Fashion and textiles

Sutton Coldfield college
Sutton Coldfield
06.2024

9 GCSEs -

Fairfax Academy
06.2022

NVQ Level 2 - Level 2 Foundation Course & Exam in Leasehold Management

TPI
Birmingham

Property Management Gateway Course

Centrick property
Birmingham

Skills

  • Customer service
  • Decision making
  • Relationship-building
  • Communication skills
  • Problem solving skills
  • Teamwork/ collaborative
  • Detail Orientated
  • Organised
  • Immaculate time keeping
  • Resilient
  • Creative
  • Self motivated

References

References available upon request

Timeline

Property Coordinator

Centrick Property
09.2024 - Current

General School Office work

St. John's Primary School
11.2021

Sales assistant

Harpers Dry Cleaners
10.2021 - Current

UAL Level 3 extended diploma - creative practice art design and communication: Fashion and textiles

Sutton Coldfield college

9 GCSEs -

Fairfax Academy

NVQ Level 2 - Level 2 Foundation Course & Exam in Leasehold Management

TPI

Property Management Gateway Course

Centrick property
Faye Clifford-Chapman