Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic
Sophie Nicholls

Sophie Nicholls

Bolton,Greater Manchester

Summary

I'm a quick thinker who stays cool under pressure, making smart decisions when it counts. I genuinely care about the people around me, always ready to listen and support my team with empathy and understanding. Tech-savvy and comfortable handling IT-related tasks with ease. Plus, I've got a full UK driving license, so I'm always up for a challenge, whether that means hitting the road or tackling new responsibilities. A team player through and through, I thrive in collaborative environments and love working toward shared goals!

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bartender

Toby Inn Restaurant
Edgworth, Blackburn with Darwen
10.2023 - Current
  • Created an inviting atmosphere through friendly interaction with customers.
  • Built strong relationships with regular customers, creating a loyal customer base.
  • Responsible for cash & digital transactions.
  • Responded to customers quickly and efficiently during busy times, to ensure all customers are seen to quickly.
  • Implemented new cocktail recipes by researching current trends and introduced them to the menu.
  • Trained new staff members effectively, ensuring top service standards were maintained.
  • Worked with team members to provide a great service during busy periods.
  • Resolved customer complaints promptly.

Sales assistant

Morrisons
Bolton, Lancashire
12.2022 - 03.2023
  • Generated orders through the company online ordering system.
  • Re-designed the clothing isles, ensuring a clean and tidy environment for customers.
  • Supported customers who were having trouble finding the right clothing.

Waitress

Crofters
Bolton, Lancashire
09.2021 - 08.2022
  • Executed food and drink orders accurately.
  • Worked as part of a team and supported my other work colleagues.
  • Provided recommendations on specials or seasonal offerings.
  • Improved customer satisfaction by providing efficient and friendly service.
  • Maintained clean and organised dining area for customer comfort.

Education

Public Services Level 3 - 2nd year - Public Services

Bury College
Bury
09.2024 -

Public Services Level 3 - 1st year - Public Services

Bury College
Bury
09.2023 - 05.2024

Public Services Level 2 - Public Services

Bolton College
Bolton
09.2022 - 05.2023

GCSEs -

Canon Slade Secondary School
Bolton
09.2017 - 06.2021

Skills

  • Member of Cadets - Aged of 16-18
  • Basic First Aid
  • Silver Duke Of Edinburgh
  • Calm under pressure
  • Empathetic listening
  • Compassionate and caring
  • Quick decision-making
  • Great team player -supporting colleagues
  • Full Diving License
  • Technical / Good IT skills

Affiliations

  • Attending the Gym
  • Part of the Rounders Team
  • Love going to festivals
  • Attend my local church

Accomplishments

    Duke of Edinburgh Award - Silver

Certification

First Aid Basic Training

Drill, Turnout and Military Knowledge

Navigation and Expedition Training

Community Engagement

Fieldcraft

Weapon Handling.


References

References available upon request.

Timeline

Public Services Level 3 - 2nd year - Public Services

Bury College
09.2024 -

Bartender

Toby Inn Restaurant
10.2023 - Current

Public Services Level 3 - 1st year - Public Services

Bury College
09.2023 - 05.2024

Sales assistant

Morrisons
12.2022 - 03.2023

Public Services Level 2 - Public Services

Bolton College
09.2022 - 05.2023

Waitress

Crofters
09.2021 - 08.2022

GCSEs -

Canon Slade Secondary School
09.2017 - 06.2021

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Sophie Nicholls