Sophie Mckevitt
Wrexham,Wrexham
Summary
Brings 8 years of customer service experience within dynamic, fast-paced industry environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. Motivated to improve service to achieve overall company success.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work History
Optical Assistant
Vision Express
Wrexham, Wrexham
11.2018 - 05.2021
- This job enabled me to be proficient at working towards my own KPIs and set targets within a team.
- Dispensing single-vision and multivocal glasses to a very high standard.
- Performed frame repairs and adjustments for customer comfort.
- Dispensing contact lenses and teaching the public how to correctly insert and remove contact lenses safely.
- Being a friendly face at the front of the store and ready to solve any customer service issues.
- Managed patient files and database updates for timely data tracking.
Customer Service Host
Dunelm Mill
Wrexham, Wrexham
05.2021 - 12.2021
- In this job, I was very customer-focused as it was my job to fulfill online orders with customers in-store. Providing the best customer service to fulfill my own KPI targets
- I was in front of the store welcoming customers into store and directing them to the area of the store they wanted to view whilst being a friendly face to answer any questions
Nursery Practitioner
Redbrook Nursery
Wrexham, Wrexham
12.2021 - Current
- This is where my creativity flare came into play being able to create an activity with limited resources but endless learning opportunitiesand fun for the children
- I have developed trusting relationships with staff, parents, and carers being they can voice any queries to me
- Maintained clean, safe play environments, disinfecting toys and surfaces regularly.
- Designed educational activities for young children in line with the Early Years Foundation Stage (EYFS) curriculum.
- Delivered rich learning opportunities for children with diverse abilities.
- Supervised and supported children during meal times with strict attention to detail to mitigate risks.
Education
Bachelor of Arts - Education Studies
Wrexham Glyndwr University
Plas Coch 09.2019 - 06.2022
A-Levels - English Language, Religious Studies, English Literature (AS)
Castell Alun High School
Flintshire 09.2015 - 08.2017
GCSEs -
Ysgol Bryn Alyn
Wrexham 09.2010 - 06.2015
Skills
- Child protection and safeguarding
- Parental involvement strategies
- Customer relations
- Data entry
- Stock management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Nursery Practitioner
Redbrook Nursery
12.2021 - Current
Customer Service Host
Dunelm Mill
05.2021 - 12.2021
Bachelor of Arts - Education Studies
Wrexham Glyndwr University
09.2019 - 06.2022
Optical Assistant
Vision Express
11.2018 - 05.2021
A-Levels - English Language, Religious Studies, English Literature (AS)
Castell Alun High School
09.2015 - 08.2017
GCSEs -
Ysgol Bryn Alyn
09.2010 - 06.2015
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