SOPHIE MACMAHON
Northampton
Summary
A friendly, motivated, and reliable professional with extensive experience in management, customer service, and healthcare support. Having successfully progressed into leadership roles, I have developed excellent communication, organisational, and problem-solving skills while working in fast-paced environments. In my current role as a Trainee Dental Nurse and Receptionist, I ensure the smooth day-to-day running of the practice. I am passionate about delivering exceptional patient experiences, maintaining high clinical standards, and continuing to develop my skills within the dental profession.
Overview
11
11
years of professional experience
Work History
Trainee dental nurse/Receptionist
Northampton dental hub
02.2026 - Current
- Prepare and maintain treatment rooms, ensuring all instruments and equipment are cleaned, sterilised, and ready for use in line with infection control procedures.
- Sanitised dental instruments thoroughly for patient appointments.
- Welcome patients in a friendly and professional manner, creating a positive first impression of the practice.
- Answer telephone calls, respond to patient enquiries, and schedule, amend, and confirm appointments.
- Maintain accurate and confidential patient records while ensuring all documentation is completed correctly.
- Process payments, manage the reception desk, and carry out a range of administrative duties to support the smooth running of the practice.
- Reassure nervous patients and provide excellent customer care before, during, and after treatment.
- Work closely with dentists, nurses, and the reception team to ensure the practice runs efficiently.
- Demonstrate excellent communication, organisation, attention to detail, and the ability to remain calm and professional in a busy clinical environment.
- Assisted dentists by managing the water and saliva removal from patients mouths throughout treatments.
Area Sales Manager
Hey Broadband
07.2024 - Current
- In this role I was managing a team of 15 people, delivering sales targets and always making sure to over achieve our goals.
- This job role gave me a vast amount of motivation and was a truly rewarding role everytime the targets were met.
- I was able to work as a team and really bond with the public to create good relationships.
Area Sales Manager
DWM
01.2021 - 07.2024
- Beginning as a fields sales rep at the age of 19, after just 11 months, I was able to work my way up to becoming an Area sales manager.
- Working closely with new starters and training them to adapt to a fast paced and public facing role.
- At times, this was high pressure, but due to previous experience, this was easily maintained.
- Working in a f2f role from a young age has helped me to build not only confidence but valuable insights into leadership and drastically improved problem solving whilst being quick on my feet.
Trainee Bar Manager
Melbourne Arms
01.2020 - 12.2020
- Responsibilities included, beginning to understand how business operate and granted authority to open and close the premises.
- Proven record of my consistent time keeping, ability to retain a pleasant guest experience, counting and ordering bar stock, effectively cleaning down bar areas and continued to utilise cash handling skills.
Customer service assistant / Key worker
The Co-operative
01.2020 - 12.2020
- Cash handling, maintaining fresh stock, responsible for reordering new items and speaking to customers about any negative experiences/ complaints, working with them to find solutions and give an outstanding experience.
- Improving problem solving skills and working in another primarily customer facing role during the pandemic.
Food and Beverage operator
The Squirrels
01.2018 - 12.2018
- Lending a helping hand both back and front of house.
- Order taking, cash handling and running food and drinks.
- Making sure each customers experience was positive whilst adapting to a fast paced environment.
- Learning how to maintain focus in high pressured environments and supporting the floor at busy times.
Barber Assistant
Barber Jo
01.2016 - 12.2016
- Salon upkeeping, guest welfare and taking payments from customers when finished.
- Ensuring the barbers had all equipment needed and aiding their work in ways needed.
- Learnt the importance of time keeping and maintaining a general professional image and manor.
Education
Northampton College
01-2019
The Duston School
01-2018
Skills
- Analytical skills
- Problem-solving abilities
- Verbal communication
- Written communication
- Time management
- Prioritization
- Team collaboration
- Interpersonal skills
- Adaptability
- Quick learning
- Organizational skills
- Attention to detail
- Independence
- Initiative
- Problem solving
- Strong work ethic
Custom
Available upon request.
Timeline
Trainee dental nurse/Receptionist
Northampton dental hub
02.2026 - Current
Area Sales Manager
Hey Broadband
07.2024 - Current
Area Sales Manager
DWM
01.2021 - 07.2024
Trainee Bar Manager
Melbourne Arms
01.2020 - 12.2020
Customer service assistant / Key worker
The Co-operative
01.2020 - 12.2020
Food and Beverage operator
The Squirrels
01.2018 - 12.2018
Barber Assistant
Barber Jo
01.2016 - 12.2016
Northampton College
The Duston School