Keah Bayes
Wellingborough
Summary
Highly motivated and professional individual with 7 years of experience in customer service and sales within fast-paced environments. Proven ability to exceed customer expectations, consistently meet financial targets, and work effectively both independently and as a valued team member. Currently developing comprehensive skills in dental nursing, regulatory compliance, and patient care while working towards the National Diploma in Dental Nursing (NEBDN).
Overview
10
10
years of professional experience
Work history
Trainee Dental Nurse/Receptionist
Together Dental
01.2023 - 11.2025
- Manage high-pressure environments, providing comprehensive patient care, including clinical support and front-of-house reception duties.
- Assisting dentists and hygienists during clinical procedures to ensure a seamless workflow.
- Prepare, sterilise, and organise dental instruments and equipment in line with stringent infection control protocols.
- Maintain a clean and safe surgery environment, strictly adhering to CQC guidelines for dental practice measures.
- Trained in COSHH and Basic Life Support.
- Manage patient appointments, handle general enquiries, and triage phone calls.
- Provide reassurance and support to patients throughout their treatment journey.
- Accurately record patient notes and maintain strict confidentiality in compliance with GDPR.
- Gaining practical experience in chair-side assistance, radiography preparation, and dental charting.
- Key holder responsibilities.
- Actively developing knowledge of dental terminology, anatomy, and practice policies while progressing towards the National Diploma in Dental Nursing (NEBDN).
Patient Advisor
The Harley Medical Group, Northampton
Northampton
09.2022 - 01.2023
- Consulted with patients booked for cosmetic surgery procedures to determine appropriate services and facilitate referrals to healthcare professionals.
- Conducted detailed reviews of surgery instructions and forms with patients.
- Educated patients on surgical procedure details and completed all necessary pre- and post-surgery advice and documentation.
- Ensured timely collection of patient payments and provided surgeons with all required administrative paperwork.
- Achievements and Responsibilities:
- Sales-driven, consistently achieving company KPIs.
- Provided excellent customer service.
- Chaperoned surgeons' clinics.
- Managed administrative tasks, stock control, banking, and complaint handling.
- Ensured adherence to Health & Safety protocols.
Receptionist/Administrator
The Sk:n Clinic, Northampton
Northampton
09.2021 - 09.2022
- Delivered exceptional customer service, acting as a high-performing receptionist for clinic clients.
- Maintained retail product and consumable stock levels.
- Ensured all areas met CQC cleaning standards and the clinic maintained an excellent, presentable standard.
- Consistently hit retail sales targets within KPIs.
- Contributed to achieving company standards for Google reviews (over 4.5 average).
- Proactively managed complaint handling to prevent escalation.
- Handled administration and banking duties.
- Promoted to Patient Advisor at The Harley Medical Group
Sales Assistant
Robert Goddard, Rushden Lakes
Rushden Lakes
07.2017 - 09.2021
- Represented a highly respected brand, consistently offering excellent customer service.
- Delivered high-quality service, performed front-of-house management, and handled cash reconciliations.
- Managed stock, facilitated click-and-collect orders, and overachieved on sales KPIs.
- Highest Achievements:
- Awarded numerous ‘Star of the Week’ accolades for sales performance.
- Consistently recognised as a top sales advisor.
- Received excellent service emails and customer feedback.
Bar Staff
Ock N Dough
03.2017 - 07.2017
- Served customers efficiently and built positive rapport.
- Managed stock rotation and performed cleaning duties.
- Adhered strictly to all health and safety regulations.
- Held Level 2 Food and Hygiene certification.
- Trained in HACCP and COSHH.
Sales Assistant
Sports Direct
10.2015 - 03.2017
- Thrived in a fast-paced retail environment, consistently achieving daily commission-based targets.
- Monitored and maintained the standards of a dedicated section of the shop floor during operating hours and at close down.
- Handled cash and operated tills.
Education
Sir Christopher Hatton
References
Available upon request.
Timeline
Trainee Dental Nurse/Receptionist
Together Dental
01.2023 - 11.2025
Patient Advisor
The Harley Medical Group, Northampton
09.2022 - 01.2023
Receptionist/Administrator
The Sk:n Clinic, Northampton
09.2021 - 09.2022
Sales Assistant
Robert Goddard, Rushden Lakes
07.2017 - 09.2021
Bar Staff
Ock N Dough
03.2017 - 07.2017
Sales Assistant
Sports Direct
10.2015 - 03.2017
Sir Christopher Hatton