Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Sophie Laker

Burgess Hill

Summary

I am a hardworking individual who is eager to secure an entry-level position in the hope of developing the skills to progress onwards towards a professional role. I am a passionate team player with strong communication skills who is ready to help a team achieve company goals. I am an organised and dependable person with a positive attitude who is willing to take on added responsibilities to ensure team success.

Overview

4
4
years of professional experience
9
9
years of post-secondary education

Work History

Customer Service Advisor

Woolovers
01.2024 - Current
  • Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.
  • Streamlined call handling processes for increased efficiency and reduced wait times.
  • Maintained high-quality service standards, ensuring positive customer feedback.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Managed escalated calls effectively, diffusing tense situations and negotiating resolutions.
  • Responded to customer requests for products, services, and company information.
  • Tracked customer service cases and updated service software with customer information.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained staff on operating procedures and company services.

Cafe Manager

Park View
06.2023 - Current
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Handled business administration functions such as cash register counting, and supply ordering.
  • Secured daily cash by verifying totals.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Minimised risks of cross-contamination and infection by ensuring areas kept clean and sanitised.
  • Responded to customer enquiries and resolved complaints to establish trust and increase satisfaction.
  • Opened and closed store independently.

Sales Assistant

The Fabric Shop
09.2020 - Current
  • Answered customer questions and shared information about products, availability, and pricing.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Organised store merchandise racks and displays to promote and maintain visually appealing environments.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Small Business Owner

Bunny Bespoke Boutique
06.2020 - Current
  • Made and designed clothes for small children using sewing machine.
  • Fulfilled customer orders by completing purchase orders and customer invoices.
  • Participated in business events to promote products and network with prospective clients.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Designed and implemented logo and business name.

Barista

HOME Coffee House
03.2022 - 09.2022
  • Prepared customer orders using various specialist equipment in the coffee house.
  • Spoke with customers offering a friendly warm welcome.
  • Flexible in covering for staff members who were unable to attend their shift.
  • Cleaned counters, machines, utensils, and seating areas daily.

Education

GCSE's -

Warden Park Secondary Academy
Cuckfield
09.2013 - 06.2018

L2 & L3 BTEC's -

Varndean College
Brighton
09.2018 - 06.2022

Skills

  • Strong organisational skills

  • Great communication skills

  • Teamwork and Collaboration

  • Flexible and Adaptable

  • Hard working

  • Efficient time management

  • Good team player

  • Full clean driving licence

Interests

Sewing

Cooking/ Baking

Crocheting and Knitting

Physical fitness

Reading

Timeline

Customer Service Advisor

Woolovers
01.2024 - Current

Cafe Manager

Park View
06.2023 - Current

Barista

HOME Coffee House
03.2022 - 09.2022

Sales Assistant

The Fabric Shop
09.2020 - Current

Small Business Owner

Bunny Bespoke Boutique
06.2020 - Current

L2 & L3 BTEC's -

Varndean College
09.2018 - 06.2022

GCSE's -

Warden Park Secondary Academy
09.2013 - 06.2018

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Sophie Laker