Jannatul Ferdaus
LUTON,Bedfordshire
Summary
Motivated and detail-oriented professional with an IBMS-accredited degree in Biomedical Science and over four years of customer service experience. Equipped with a strong foundation in scientific principles and analytical skills, I am passionate about improving health outcomes through precision and care. My background includes roles as a pharmacy and care assistant, where I developed expertise in medication handling, patient support, and clear communication.
Balancing motherhood with professional responsibilities has enhanced my time management and organizational abilities, enabling me to excel in fast-paced environments. I am eager to leverage my scientific knowledge, problem-solving skills, and dedication to outstanding service in a role that values both technical expertise and compassionate client care.
Overview
5
5
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
Customer Service Advisor
Sort Insurance Service Ltd
Luton, England
2020.08 - 2023.12
- Responding to customer questions via phone, email, chat, or in person, providing accurate and timely information.
- Addressing customer complaints in a calm and professional manner, seeking to resolve issues to the customer's satisfaction.
- Maintaining accurate records of customer interactions, policy changes, claims, and other relevant information in the company's CRM system.
- Collaborating with underwriting, claims, and other departments to resolve customer issues and improve service delivery.
Home care assistant
Better Healthcare Services
LUTON, Central Bedfordshire
2019.11 - 2020.02
- Provided personalised care and support to residents, enhancing their quality of life.
- Administered medication under supervision, adhering to strict healthcare guidelines.
- Completed regular checks on patient vitals, condition, and recovery.
- Documented care plans, hospital actions, and patient activities in line with best practices.
- Maintained excellent patient relationships by going the extra mile to attend to their needs and provide ongoing support.
Carrying out all these tasks enhanced my ability to confidently deal with problems that may arise and use my initiative to overcome challenging situations. Overall, from my experience, I have learnt the importance of engaging with customers, working in a team, and always striving to deliver the highest standards in customer service.
Customer Service Assistant
Acorn Pharmacy
Luton, Central Bedfordshire
2018.06 - 2018.12
- Accurately dispensed and managed stock of over 100 types of medications, ensuring compliance with regulatory standards.
- Handled cash transactions accurately, maintaining the financial integrity of the till.
- Adapted quickly to store layout or product range changes, minimizing service delivery disruption.
- Communicated effectively with colleagues to ensure seamless service delivery.
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
Assistant Support Worker
Autism Bedfordshire
Luton
2018.07 - 2018.08
- Providing direct support to individuals with autism and their families, helping them navigate daily challenges.
- Assessing and documenting the progress of individuals, adjusting support strategies as needed.
- Representing the interests and needs of individuals with autism, ensuring they have access to necessary resources and support.
- Handling challenging situations with appropriate strategies to ensure safety and well-being.
Education
BSc (Hons) - Biomedical Science - IBMS Accredited Program
University of Hertfordshire
Hertford, Hertfordshire 2019.10 - 2024.06
A-Levels - Biology, Chemistry, Maths
Luton Sixth Form College
Luton 2017.09 - 2019.06
11 GCSEs - A-C including Maths and English
Denbigh High School
2012.10 - 2017.06
Skills
- Ability to take initiative and work well under pressure, ensuring strict deadlines are met
- Customer Service: Strong communication and interpersonal skills developed through 4 years in the insurance industry and healthcare settings Advanced problem-solving and numeracy skills
- Attention to Detail: Accurate in dispensing medications, maintaining records, and ensuring patient safety
- IBMS Standards Expertise: Proficient in laboratory techniques and diagnostic practices as per IBMS accreditation standards
- Regulatory Compliance: Familiar with healthcare regulations, GLP, and COSHH protocols
- Organisational Skills: Efficient in managing inventory, prioritizing tasks, and maintaining a well-stocked and organized dispensary
- IT Proficiency: Competent in pharmacy management systems, record-keeping software, and Microsoft Office, including Excel, Word, PowerPoint, and Bioinformatics tools (eg, BLAST, ClustalW)
- Bilingual: With the ability to speak English and Bangla fluently and understand Urdu/Hindi can be spoken most of the time but not
fluently
Certification
- IBMS Accreditation: Degree accredited by the Institute of Biomedical Science (IBMS).
- Health and Safety Training (e.g., COSHH).
- St John Ambulance First Aid Training
- The Duke of Edinburgh's Bronze Award
- Training on Bioinformatics Basic to Advance Organized by Dawn of Bioinformatics Ltd Bangladesh
References
References available upon request.
Timeline
Customer Service Advisor
Sort Insurance Service Ltd
2020.08 - 2023.12
Home care assistant
Better Healthcare Services
2019.11 - 2020.02
BSc (Hons) - Biomedical Science - IBMS Accredited Program
University of Hertfordshire
2019.10 - 2024.06
Assistant Support Worker
Autism Bedfordshire
2018.07 - 2018.08
Customer Service Assistant
Acorn Pharmacy
2018.06 - 2018.12
A-Levels - Biology, Chemistry, Maths
Luton Sixth Form College
2017.09 - 2019.06
11 GCSEs - A-C including Maths and English
Denbigh High School
2012.10 - 2017.06