Jannatul Ferdaus

• Responding to customer questions via phone, email, chat, or in person, providing accurate and timely information.
• Addressing customer complaints in a calm and professional manner, seeking to resolve issues to the customer's satisfaction.
• Maintaining accurate records of customer interactions, policy changes, claims, and other relevant information in the company's CRM system.
• Collaborating with underwriting, claims, and other departments to resolve customer issues and improve service delivery.

• Provided personalised care and support to residents, enhancing their quality of life.
• Administered medication under supervision, adhering to strict healthcare guidelines.
• Completed regular checks on patient vitals, condition, and recovery.
• Documented care plans, hospital actions, and patient activities in line with best practices.
• Maintained excellent patient relationships by going the extra mile to attend to their needs and provide ongoing support.

Carrying out all these tasks enhanced my ability to confidently deal with problems that may arise and use my initiative to overcome challenging situations. Overall, from my experience, I have learnt the importance of engaging with customers, working in a team, and always striving to deliver the highest standards in customer service.

• Accurately dispensed and managed stock of over 100 types of medications, ensuring compliance with regulatory standards.
• Handled cash transactions accurately, maintaining the financial integrity of the till.
• Adapted quickly to store layout or product range changes, minimizing service delivery disruption.
• Communicated effectively with colleagues to ensure seamless service delivery.
• Maintained a clean and orderly checkout area, contributing to a pleasant store environment.

• Providing direct support to individuals with autism and their families, helping them navigate daily challenges.
• Assessing and documenting the progress of individuals, adjusting support strategies as needed.
• Representing the interests and needs of individuals with autism, ensuring they have access to necessary resources and support.
• Handling challenging situations with appropriate strategies to ensure safety and well-being.