Sophie Kilshaw
St Helens, Merseyside,Merseyside
Summary
Dedicated professional with a strong foundation in hygienic practices and dietary understanding, complemented by food allergen and health and safety certifications. Demonstrates expertise in beverage serving, food preservation techniques, and stock management, ensuring compliance with health and safety regulations. Skilled in tactful communication and resilient stress handling, adept at complaint handling and service counter merchandising. Career goals include advancing within the hospitality industry while maintaining high standards of hygiene awareness and customer satisfaction.
Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful restaurant operations.
Adaptable and ready to contribute, bringing strong customer service and communication skills to Food Service Assistant role. Proven ability to work well in team settings and handle fast-paced environments. Aim to enhance customer satisfaction and operational efficiency in food service settings.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work history
Food service assistant
Sam's Kitchen
Southport
2025.12 - 2026.02
- Performed cash handling duties, ensured accurate financial transactions.
- Familiarised self with new menu items quickly, offered better recommendations to customers.
- Kept kitchen equipment clean and organised, maintained optimal functionality.
- Cultivated a friendly environment with dedicated customer service.
- Enhanced customer satisfaction by providing excellent food service.
- Addressed customer complaints promptly, improved client relations.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
- Maintained utensils, knives and kitchen equipment.
Dog Food Sales
The Butchers Dog
Southport
2025.05 - 2025.08
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Applied positive customer service approach to increase satisfaction levels.
Education
GCSEs - Art, English and Maths.
Cowley International College
St Helens, St. Helens 2019.09 - 2024.06
Skills
- Hygienic practices
- Dietary understanding
- Food allergen certification
- Beverage serving knowledge
- Resilient stress handling
- Tactful communication
- Food preservation techniques
- Health and safety certification
- Hygiene awareness
- Stock management
- Order processing
- Service counter merchandising
- First Aid trained
- Complaint handling
- Food storage protocol
- Health and Safety regulations
Affiliations
- I enjoy spending time with friends and family and doing everything i can for them, learning more about them every day. I enjoy going out for mindful drives in my free time, having a drivers license to me just brings me the freedom and independence that I've always wanted.
Timeline
Food service assistant
Sam's Kitchen
2025.12 - 2026.02
Dog Food Sales
The Butchers Dog
2025.05 - 2025.08
GCSEs - Art, English and Maths.
Cowley International College
2019.09 - 2024.06