Summary
Overview
Work history
Education
Skills
Languages
Hobbies
Timeline
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Qura Tulain

Bolton,Lancashire

Summary

Dedicated professional with a strong focus on customer satisfaction and a comprehensive understanding of administration and customer service practices. Demonstrates exceptional problem-solving abilities and effective communication skills, contributing to successful team building and strategic planning. Multilingual with expertise in public relations, maintaining composure under pressure while ensuring adherence to hygienic practices.Highly-motivated to achieve unit demands through team work and collaboration. Proactive and quick-thinking to meet evolving emergency requirements.

Overview

12
12
years of professional experience

Work history

Food Production operator

Stateside Food Factory
Bolton, Lancashire
06.2020 - Current
  • Supported other operators during peak hours, maintained uninterrupted workflow.
  • Enhanced product quality by conducting regular checks during production process.
  • Performed daily checks on ingredients, assured quality control.
  • Recorded data accurately for maintaining production records, aided in performance evaluation.
  • Reported health and safety risks within area of work.
  • Maintained clean work environment for increased productivity and efficiency.

Receptionist

HI Solicitors
Bolton, Lancashire
01.2018 - 05.2020
  • Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Answered calls to and from client and answered any queried.
  • Worked part of team for effective running and managing of the office

Cashier

Manchester SuperStore
Bolton, Lancashire
07.2013 - 01.2018
  • Assisted customers with enquiries to enhance their shopping experience.
  • Processed payments swiftly for improved customer experience.
  • Communicated product information to customers, driving informed purchases.
  • Took initiative in restocking shelves during downtime, enhancing product availability.
  • Resolved customer complaints professionally leading to higher retention rates.
  • Trained new cashiers on store policies and procedures to maintain standards.
  • Handled returns and exchanges following company policies, resulting in satisfied customers.

Education

Foundation Degree in Science - Science and Psychology

Punjab University
Gujrat
12.2013

A-Levels - Science

Punjab College
Gujrat
08.2010

GCSEs -

Punjab School
Gujrat
05.2010

Skills

  • Customer focus
  • Hygienic practices
  • Good manufacturing practices understanding
  • Problem-solving
  • Communication skills
  • Team building
  • Calm under pressure
  • Multilingual
  • Public Relations
  • Strategic planning

Languages

Urdu
Native language
Punjabi
Native

Hobbies

Reading .Sports. News .Photography

Timeline

Food Production operator

Stateside Food Factory
06.2020 - Current

Receptionist

HI Solicitors
01.2018 - 05.2020

Cashier

Manchester SuperStore
07.2013 - 01.2018

Foundation Degree in Science - Science and Psychology

Punjab University

A-Levels - Science

Punjab College

GCSEs -

Punjab School

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Qura Tulain