Sophie Jones
Bournemouth,Dorset
Summary
Proficient in delivering exceptional customer service and fostering a welcoming shopping atmosphere. Demonstrates adaptability in problem-solving and maintaining operational efficiency during peak times. Committed to assisting customers in finding desired products and improving overall store satisfaction.
Overview
1
1
Language
5
5
years of professional experience
Work History
Retail Worker
Asda
Bournemouth , Dorset
04.2025 - 02.2026
- Kept shelves neat, clean and organised through visual merchandising.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Maintained excellent customer satisfaction by going the extra mile.
- Helped to close store down by restocking shelves, cleaning till areas and counting cash.
- Managed stock levels on the shop floor, replenishing items to maintain availability.
- Processed and loaded deliveries and backstock onto store shelves.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Kept sufficient inventory supply and stock on shelves and in storerooms.
- Collaborated with team members to achieve sales targets and improve store performance.
Waitress
Greene King Brewery
Bournemouth, Dorset
06.2021 - 08.2024
- Greet customers, seat customers, and handle needs promptly.
- Deliver food and add finishing touches before service begins.
- Check allergies, verify orders, and complete table check-backs during service.
- Maintain safe hygiene and food handling standards for full compliance.
- Handle customer complaints with empathy and offer solutions promptly.
- Maintain brand image through neat personal appearance at all times.
- Stock and maintain silverware, linens, and condiments throughout shifts.
- Deliver meals and beverages promptly, ensuring correct orders and satisfaction.
- Verify table readiness and reset surfaces before each course.
Housekeeping Attendant
Queens Hotel
Bournemouth, Dorset
01.2023 - 09.2023
- Cleaned guest rooms and changed linen to high standards.
- Changed bed linen, towels, and guest amenities, replenishing supplies as necessary for optimal comfort.
- Vacuumed, dusted and polished furniture in common areas, including corridors and lift entrances.
- Managed linen trolley, keeping it neat and organised.
- Handled lost and found items according to hotel policy, safeguarding guest property.
- Worked efficiently under tight schedules to prepare rooms for new guests timely.
- Swept, vacuumed, polished and mopped hard floors within establishment.
- Kept furniture and other objects looking pristine by conducting dusting and polishing tasks after use.
- Delivered extra linen, paper products and toiletries to guests upon request.
Education
GCSEs - Childcare
Bournemouth and Poole College
Poole2022
GCSEs - English
Avonbourne School For Girls
Bournemouth, ENG2021
GCSEs - Maths
Avonbourne School For Girls
Bournemouth 2021
Skills
- Customer service
- Visual merchandising
- Stock management
- Safety compliance
- Cash handling
- Team collaboration
- Time management
- Efficient communication
- Quality assurance
- Food safety
- Hygiene standards
- Patience and empathy
- Shelf stocking
- Till and cash handling
- Outgoing and enthusiastic
- Cleanliness standards
- Store opening and closing
- Cash management
- Health and safety procedures
Languages
English
First Language
Timeline
Retail Worker
Asda
04.2025 - 02.2026
Housekeeping Attendant
Queens Hotel
01.2023 - 09.2023
Waitress
Greene King Brewery
06.2021 - 08.2024
GCSEs - Childcare
Bournemouth and Poole College
GCSEs - English
Avonbourne School For Girls
GCSEs - Maths
Avonbourne School For Girls