Beatrice Ghinea
Witney, Oxfordshire
Summary
Dedicated professional with extensive expertise in customer service and support, adept at implementing effective customer service strategies to enhance client satisfaction. Demonstrates exceptional problem-solving skills, time management, and adaptability in fast-paced environments. Proven ability to handle cash transactions, process refunds and exchanges, and maintain accurate stock counts. Confident communicator with strong product knowledge and a team-oriented approach. Committed to continuous improvement and delivering outstanding service.
Overview
3
3
years of professional experience
Work History
Retail Worker
B&Q
Witney , Oxfordshire
09.2023 - 08.2024
- Provided exceptional customer service by assisting customers with product selection, inquiries, and purchases, ensuring a positive shopping experience.
- Efficiently managed stock levels by conducting inventory checks, restocking shelves, and maintaining organized displays to optimize product availability.
- Collaborated with team members to achieve store targets, contributing to an increase in overall sales and customer satisfaction.
- Processed transactions accurately at the checkout, handling cash, card payments, and refunds while maintaining a high level of accuracy.
- Maintained excellent customer satisfaction by going the extra mile.
- Designed custom paint colours for clients, enhancing brand loyalty and repeat business.
Restaurant Waiter
LA MAYA
Witney , Oxfordshire
01.2023 - 06.2024
- Delivered outstanding customer service by promptly taking orders, serving food and beverages, and ensuring a pleasant dining experience for guests.
- Prepared and served a wide variety of drinks at the bar, including cocktails, beers, and specialty beverages, maintaining a high standard of quality and presentation.
- Managed bar inventory by tracking stock levels, restocking supplies, and placing orders to ensure the bar was always well-equipped.
- Handled cash and card transactions at both the bar and restaurant, accurately processing payments and managing receipts.
- Maintained cleanliness and organization in the bar and dining areas, adhering to health and safety regulations to create a welcoming environment.
- Collaborated with kitchen staff to ensure timely and accurate delivery of food orders, addressing any special dietary requests or modifications.
- Maintained safe hygiene and food handling standards for full compliance.
Stockroom Assistant
Schuh
Witney , Oxfordshire
02.2022 - 09.2023
- Efficiently managed stockroom operations, including receiving, unpacking, and organizing inventory to ensure accurate and accessible stock levels.
- Processed online orders by accurately picking, packing, and preparing items for shipment, ensuring timely and correct delivery to customers.
- Conducted regular inventory checks and audits to monitor stock levels, identify discrepancies, and prevent stockouts or overstocking.
- Coordinated with the sales floor team to replenish stock, ensuring shelves were always fully stocked and organized according to store standards.
- Maintained a clean and orderly stockroom environment, adhering to health and safety guidelines to prevent accidents and damage to goods.
- Processed incoming deliveries, verifying quantities against orders and noting discrepancies.
customer service
Zara
Oxford, Oxfordshire
09.2021 - 12.2021
- Provided exceptional customer service by assisting customers with product inquiries, styling advice, and purchase decisions, ensuring a positive shopping experience.
- Managed customer transactions efficiently, including processing payments, handling returns and exchanges, and resolving any billing issues with professionalism and accuracy.
- Addressed and resolved customer complaints and concerns swiftly, maintaining a calm and friendly demeanor to ensure customer satisfaction and loyalty.
- Assisted with visual merchandising, ensuring that displays were attractive and aligned with Zara’s brand standards, contributing to an enhanced in-store experience.
- Supported customers with online orders, including processing in-store pickups, returns, and exchanges, ensuring seamless integration between online and in-store services.
Education
Diploma of Higher Education - LAW LLB
University of West London
Ealing, EALDiploma of Higher Education - Business Marketing
City of Oxford College
Oxford, OXFSkills
- Customer service
- Customer service strategies
- Exceptional customer service
- Customer service and support
- Teamworker
- Task prioritisation
- Problem Solving
- Time management
- Adaptability
- Cash handling
- Customer Service
- Confident communicator
- Product knowledge
- Stock counting
- Refund and exchange processing
Languages
English
Romanian
Spanish
Timeline
Retail Worker
B&Q
09.2023 - 08.2024
Restaurant Waiter
LA MAYA
01.2023 - 06.2024
Stockroom Assistant
Schuh
02.2022 - 09.2023
customer service
Zara
09.2021 - 12.2021
Diploma of Higher Education - LAW LLB
University of West London
Diploma of Higher Education - Business Marketing
City of Oxford College
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