Sophie Hughes
Llangennech,Llanelli
Summary
Hardworking and organized professional with experience in fast-paced environments. Results-driven with a strong focus on problem-solving and tackling new challenges. Friendly and approachable team player, capable of working independently and using initiative. Eager to develop skills and contribute positively while pursuing professional growth.
Overview
7
7
years of post-secondary education
15
15
years of professional experience
Work history
Sales Administrator
CEM Day Ltd
Plasmarl
2014.09 - 2026.08
- Processing high volumes of vehicle orders to support sales targets.
- Processing invoices for all sales transactions to keep accounts accurate.
- Checking prices and contracts to confirm up-to-date terms.
- Handling internal and external email volumes with fast, clear responses.
- Updated company CRM regularly to track leads and customers accurately.
- Devised an efficient filing system for easy access to critical documents.
- Responding promptly to inbound customer email, telephone, and social enquiries.
- Collaborated across departments to maintain rapport and smooth day-to-day workflows.
- Scheduling appointments for potential customers to grow new business opportunities.
- Dealt with new vehicle deliveries from manufacturers and prepared vehicles for customer handover.
- Handling sensitive client information with strict confidentiality to build trust.
Service Advisor
Trainer BMW
2013.08 - 2014.09
- Answered customer questions on vehicle issues, insurance, and warranty matters daily.
- Explained service timelines, including when to expect vehicle repairs completion.
- Updated technicians on vehicle status and coordinated pickup readiness by agreed dates.
- Liaised with technicians on parts ordering and communicated delivery time restrictions promptly.
- Processed customer payments using dealership payment methods and required paperwork.
Waitress
The Buck Inn
Pontlliw
2011.06 - 2013.08
- Providing excellent waiting service to ensure complete customer satisfaction.
- Taking customer orders and delivering food and beverages within a busy environment.
- Making menu recommendations and dealing with customer requests and requirements.
- Dealing with financial transactions.
Education
NVQ Level 3 - Business and Administration
ACO Training Ltd
Swansea /2013 - /2014
NVQ Level 3 - Public Services
Gower College Swansea
Gorseinon, Swansea 2011.09 - 2013.06
GCSE’s -
Pontardulais Comprehensive School
Pontardulais 2007.09 - 2012.06
Skills
- Target achievement strategies
- GDPR compliance knowledge
- Initiative taking
- Customer service excellence
- Order processing
- Billing and invoicing
Accomplishments
Sports Woamn of the Year Award
Affiliations
- Playing for a Womens Rugby Team, West Swansea Hawks
- Spending quality time with my husband, two young children and two dogs, going on days out and nice long walks.
References
References available upon request.
Timeline
Sales Administrator
CEM Day Ltd
2014.09 - 2026.08
Service Advisor
Trainer BMW
2013.08 - 2014.09
NVQ Level 3 - Public Services
Gower College Swansea
2011.09 - 2013.06
Waitress
The Buck Inn
2011.06 - 2013.08
GCSE’s -
Pontardulais Comprehensive School
2007.09 - 2012.06
NVQ Level 3 - Business and Administration
ACO Training Ltd
/2013 - /2014