Summary
Overview
Work history
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Ayonitemi Agbi

Rochester,Kent

Summary

Business management graduate with expertise in business strategy, marketing, and consumer behaviour analysis. Proven experience in customer service with a strong transferable skill set. Focused on utilising in-depth product knowledge to enhance organisational performance and meet team goals.

Overview

5
5
years of professional experience
10
10
years of post-secondary education
1
1
Certification

Work history

Sales Team Member

Clark's
Bluewater
07.2024 - 09.2024
  • Delivered high-quality customer service by understanding customers' needs and recommending suitable products.
  • Assisted customers with product care knowledge, enhancing their purchasing experience.
  • Efficiently handled customers' issues, ensuring positive resolutions and maintained customer satisfaction.

Temporary Customer Assistant

Pop-up Club
Bluewater
11.2021 - 12.2021
  • Promoted diverse product offerings from 3-5 art designers within a retail environment.
  • Processed customer orders while cross-selling related products to increase sales by 10%.
  • Shared comprehensive product knowledge with customers to facilitate informed purchasing decisions.
  • Resolved customer queries regarding artwork sizes and ensured delivery of requested items.

Intern

National Citizen Service
Gillingham
06.2019 - 07.2019
  • Assumed leadership of a team to secure funding for a local charity.
  • Collaborated with various stakeholders to achieve fundraising objectives.
  • Delegated roles to team members and monitored effectiveness of fundraising events.
  • Developed innovative event ideas, resulting in two successful fundraising events raising £80 for charity.

Education

BSc (Hons) With Honours - Business Management

University of Kent
09.2022 - 07.2025

BTEC Level 3 National Diploma - Business Studies

Mid-Kent College
09.2021 - 06.2022

BTEC Level 2 Technical Certificate - Business Studies

Mid-Kent College
09.2019 - 06.2021

5 GCSE's - English and Mathematics

The Howard School
09.2014 - 06.2019

Skills

  • Problem-solving
  • Time management
  • Organisational skills
  • Communication skills
  • Leadership abilities
  • Interpersonal communication
  • Cultural awareness
  • Customer service excellence
  • Cash handling expertise
  • Consumer behaviour analysis
  • Empathetic listening
  • Strategic selling techniques
  • Target achievement strategies
  • Product knowledge

Affiliations

  • Networking
  • Fitness
  • Socialising
  • Personal Development

Certification

Level 5 Chartered Management Institute (Awaiting accreditation)

References

References available upon request.

Timeline

Sales Team Member

Clark's
07.2024 - 09.2024

BSc (Hons) With Honours - Business Management

University of Kent
09.2022 - 07.2025

Temporary Customer Assistant

Pop-up Club
11.2021 - 12.2021

BTEC Level 3 National Diploma - Business Studies

Mid-Kent College
09.2021 - 06.2022

BTEC Level 2 Technical Certificate - Business Studies

Mid-Kent College
09.2019 - 06.2021

Intern

National Citizen Service
06.2019 - 07.2019

5 GCSE's - English and Mathematics

The Howard School
09.2014 - 06.2019

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Ayonitemi Agbi