Sophie Hopkinson
Bury,Greater Manchester
Summary
Customer-focused professional with a track record of success in responding to customers' needs in accordance with policies and procedures. A detail orientated individual with an incredible work ethic and good time management skills. Works efficiently in high-pressure situations in both a social and independent environment.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work history
Bacs and Payments Administrator
Neo People Management
02.2025 - Current
- Execute processing of payments, advances, and collections via BACS and coordinate urgent payment requests.
- Address queries from clients and colleagues, providing high-level service via various communication channels.
- High attention to detail and problem solving
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Assisted with implementing a new BAC's system and onboarding customers to allow for more efficient payments
- Oversaw the creation on monthly customer breakdown reports
Customer service advisor
Connect Comms
Bury
01.2024 - 12.2024
- Liaise with customers on a daily basis and help resolve any pressing issues regarding their telecoms solutions, ensuring customer satisfaction and repeat business.
- Guided customers through troubleshooting process with patience and clarity.
- Process new orders on a weekly basis, meticulously going over new contracts and leasing documents to ensure there were no mistakes and everything was in order for new customers.
- Liaise with suppliers and manage the company’s engineers to ensure the solutions would go through quickly and efficiently to cause as little disruption to our customers as possible.
- Provided administrative support including creating spreadsheets and organising the company files.
- Worked independently to manage my workload and complete clerical tasks ahead of deadlines.
- Participated in staff meetings to discuss and implement new procedures.
Finance assistant
Connect Comms
Bury
07.2023 - 01.2024
- Used Sage as a financial software when managing accounts for the company’s records.
- Completed monthly bank reconciliations to ensure financial accuracy.
- Excellent knowledge of using spreadsheets to keep good records of company accounts and their external parties.
- Oversaw the inputting of invoices and made sure they matched with the order and delivery note with a satisfactory outcome so that invoices could be processed with the correct authorising signature and ready for BAC's payment.
- Created invoices to send out to the debtor and created credit notes to the creditors of the company.
- Maintained confidentiality of sensitive financial information as part of ethical work conduct.
- Performed general administrative tasks, enhancing overall departmental productivity.
- Analysed financial information to identify discrepancies.
Cleaner
Bury Council
Bury
08.2018 - 12.2023
- Secured premises at end of shift, ensuring safety of all areas.
- Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
- Worked with confidential information, complying with strict privacy policies.
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Communicated well with team across multiple locations.
Education
Bachelor of Arts - History
Aberystwyth University
Aberystwyth 09.2020 - 07.2023
A-Levels -
Bury College
Bury 09.2018 - 08.2020
GCSEs - undefined
St Gabriel’s RC High School
Bury 09.2013 - 06.2018
Skills
- proficient in Excel
- Excellent verbal and written communication skills
- Problem-solving
- Data Entry
- Time and workload management
- First aid and CPR certified
References
References available upon request.
Timeline
Bacs and Payments Administrator
Neo People Management
02.2025 - Current
Customer service advisor
Connect Comms
01.2024 - 12.2024
Finance assistant
Connect Comms
07.2023 - 01.2024
Bachelor of Arts - History
Aberystwyth University
09.2020 - 07.2023
A-Levels -
Bury College
09.2018 - 08.2020
Cleaner
Bury Council
08.2018 - 12.2023
GCSEs - undefined
St Gabriel’s RC High School
09.2013 - 06.2018