Gail Chambers
Gibraltar,GIB
Summary
Dynamic Payments Executive with a strong track record at Kindred, specializing in fraud prevention and customer service excellence. Demonstrated expertise in payment processing and analytical problem-solving, successfully leading strategic projects that improved customer journeys and operational efficiencies. Committed to training and development, enhancing team performance in fast-paced environments.
Overview
31
31
years of professional experience
Work History
Payments Executive
32Red – Part of Kindred
Gibraltar
05.2019 - Current
- Daily review of withdrawal requests to approve payments for processing
- Analysis of game play to identify potential bonus abuse
- Providing second line support to our Player Experience, VIP and Finance teams
- Resolving any payment related queries from players
- Processing payments to cards and E-wallets
- Maintaining merchant accounts
- Liaise with 3rd party payment providers and internal developers to solve customer queries
- Suggest ways to improve current tools and processes based on your experience
- Lead and be part of strategic projects to improve customer journeys and internal efficiency
Senior Player Safety Analyst
Kindred
Gibraltar
08.2018 - 05.2019
- Supported the Player Safety Team Leader with daily operations, resource planning, and training for Player Safety Analysts
- Assisted in building rapport with night teams, addressing issues, and ensuring compliance with AML, SG, and fraud protocols
- Provided guidance to analysts on policy adherence and decision-making, promoting a consistent approach to player safety
Player Safety Funds Security Analyst
Kindred Group
01.2015 - 08.2018
- Monitored accounts for potential high-risk transactions related to AML, Safer Gambling, and fraud prevention
- Verified account information and supporting documents to meet regulatory standards
- Ensured timely processing of withdrawals and provided training to new team members
Customer Service Agent
SJU Ltd
06.2012 - 01.2015
- Placed bets for customers over the phone in a fast paced environment
- Handled customer inquiries and complaints via phone, live chat, and email
- Collaborated with fraud and trading teams to ensure proper account handling and issue resolution
Betting Shop Supervisor
Gala Coral
Gibraltar
04.2010 - 05.2012
- Supervised Coral Lounge operations, overseeing day-to-day decision-making
- Managed staff training and performance, ensuring high levels of customer service
- Administered betting activities, including taking and settling bets
- Developed marketing strategies, designed promotional posters, and created special offers
- Compiled staff rota’s and managed ordering of supplies
- Investigated variances and discrepancies in sports betting terminals
Experienced Cashier
Gala Casinos
Gibraltar
01.2009 - 04.2010
- Managed assets within the cash desk, ensuring banking transactions and cheques/debit card payments were processed accurately
- Trained and developed new staff to ensure efficient and secure operations
- Ensured compliance with security protocols and anti-money laundering regulations
- Maintained awareness of social responsibility requirements within the casino
Senior Inspector / Cashier
Genting Casino
Birkenhead
11.2006 - 12.2008
- Conducted inspections of table games to ensure adherence to procedures and resolve disputes
- Oversaw cash desk operations and ensured proper handling of financial transactions
Croupier
Princess Cruises
11.2003 - 11.2004
- Delivered excellent customer service while dealing games, including blackjack and roulette, 3 card Brag, Poker
- Participated in safety drills and training, ensuring compliance with cruise ship regulations
- Conducted casino tours for new passengers and assisted with Bingo operations
Croupier / Cashier
Stanley Casinos
Birkenhead
08.1994 - 11.2003
- Dealt various casino games and managed cash desk operations
- Ensured excellent customer service while maintaining security and operational standards
Education
High School - GCSEs, A-Levels
Weatherhead High School
Wallasey, Merseyside07.1993
Skills
- Fraud prevention expertise
- Safe Gambling Monitoring
- Training
- Document Verification & Regulatory Compliance
- Strong Analytical & Problem-Solving Skills
- Proficient in Word
- Proficient in Excel
- Proficient in Confluence
- Proficient in Jira
- Proficient in Oracle
- Proficient in BI
- Payment processing
- Merchant account management
- Fraud detection
- Customer service
- Training and development
- Problem-solving aptitude
- Account reconciliation
- Analytical skills
- Decision-making confidence
- Proactive and Self-motivated
- Cash management
Accomplishments
Played a key role in setting up the new Gala Casino in Gibraltar, training cashiers and implementing procedures to ensure smooth cash desk operations.
References
Available upon request.
Timeline
Payments Executive
32Red – Part of Kindred
05.2019 - Current
Senior Player Safety Analyst
Kindred
08.2018 - 05.2019
Player Safety Funds Security Analyst
Kindred Group
01.2015 - 08.2018
Customer Service Agent
SJU Ltd
06.2012 - 01.2015
Betting Shop Supervisor
Gala Coral
04.2010 - 05.2012
Experienced Cashier
Gala Casinos
01.2009 - 04.2010
Senior Inspector / Cashier
Genting Casino
11.2006 - 12.2008
Croupier
Princess Cruises
11.2003 - 11.2004
Croupier / Cashier
Stanley Casinos
08.1994 - 11.2003
High School - GCSEs, A-Levels
Weatherhead High School
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