Sophie Hilton
Fleetwood,Lancashire
Summary
Recent graduate with experience in administration, stakeholder communication, and data management within regulated educational settings. Proven ability to maintain confidentiality, manage competing priorities, and deliver accurate, timely work. Strong written and verbal communication skills, with a proactive approach and a collaborative working style. Outside of work, I volunteer regularly and participate in team sports.
Overview
4
4
years of professional experience
14
14
years of post-secondary education
Work history
Administrative Officer (SEND Provision)
Blackpool Council
Blackpool, Lancashire
2026.01 - Current
- Managed attendance monitoring and reporting for a SEND provision, working closely with Pupil Welfare Officers, Social Services, and internal safeguarding teams to support vulnerable pupils and ensure statutory compliance.
- Coordinated procurement, ordering, and invoicing processes, maintaining accurate financial records, liaising with suppliers, and supporting budget control in line with local authority procedures.
- Utilised multiple education and local authority software systems to maintain confidential pupil records, produce reports, and support data-driven decision-making, demonstrating high levels of digital literacy and attention to detail.
Customer Assistant
Tesco
Fleetwood, Lancashire
2021.10 - 2024.10
- Provided consistently high standards of customer service in a high-volume retail environment, demonstrating professionalism, resilience, and the ability to prioritise competing demands.
- Resolved customer enquiries and complaints effectively, using clear communication, emotional awareness, and sound judgement to achieve positive outcomes and maintain customer trust.
- Contributed to operational efficiency and commercial performance, supporting visual merchandising standards, stock presentation, and compliance with organisational procedures.
Volunteer Teaching Support
Blackpool and the Fylde College
Bispham, Lancashire
2024.09 - 2024.09
- Completed a voluntary placement supporting day-to-day operations within a further education college, including session preparation, supervision of students, and adherence to safeguarding and confidentiality requirements.
- Observed and supported classroom delivery and student conduct, gaining practical exposure to behaviour management, risk awareness, and decision-making in a regulated environment.
- Worked directly with students with additional needs and disabilities, requiring clear, professional communication, accurate judgement, and adaptability in approach.
Education
Bachelor of Arts - Criminology
Lancaster University
Lancaster 2022.10 - 2025.07
A-Levels - Law
The Blackpool Sixth Form College
Blackpool 2020.09 - 2022.07
A-Levels - English Language
The Blackpool Sixth Form College
Blackpool 2020.09 - 2022.09
Level 3 Diploma - Criminology
The Blackpool Sixth Form College
Blackpool 2020.09 - 2022.07
Level 3 Certificate - Criminology
The Blackpool Sixth Form College
Blackpool 2020.09 - 2021.07
GCSEs - 8 GCSE's inc Mathematics and English
Cardinal Allen Catholic High School
Fleetwood 2015.09 - 2020.07
Skills
Stakeholder Liaison (Local Authority & External Agencies)
Data Management & Record Keeping
Professional Written & Verbal Communication
Time Management & Prioritisation
References
References available upon request.
Timeline
Administrative Officer (SEND Provision)
Blackpool Council
2026.01 - Current
Volunteer Teaching Support
Blackpool and the Fylde College
2024.09 - 2024.09
Bachelor of Arts - Criminology
Lancaster University
2022.10 - 2025.07
Customer Assistant
Tesco
2021.10 - 2024.10
A-Levels - Law
The Blackpool Sixth Form College
2020.09 - 2022.07
A-Levels - English Language
The Blackpool Sixth Form College
2020.09 - 2022.09
Level 3 Diploma - Criminology
The Blackpool Sixth Form College
2020.09 - 2022.07
Level 3 Certificate - Criminology
The Blackpool Sixth Form College
2020.09 - 2021.07
GCSEs - 8 GCSE's inc Mathematics and English
Cardinal Allen Catholic High School
2015.09 - 2020.07