Sophie Hennessey
Sittingbourne,Kent
Summary
Results-oriented professional with strong IT skills, team collaboration, and effective communication. Expertise in time management, GDPR compliance, and Salesforce CRM, enhancing operational efficiency. Proven ability in social media management and customer relations, contributing to improved customer satisfaction. Committed to leveraging skills for organizational success and delivering high-quality service.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
27
27
years of professional experience
2034
2034
years of post-secondary education
Work history
Senior customer administrator
NHS Professional
2019.04 - 2026.02
- Streamlined communication between NHS Trusts and staff to handle queries and complaints effectively.
Collaborated with wards to maintain appropriate staffing ratios for optimal service delivery.
Handled all administrative tasks directly related to personal role responsibilities.
Completed level 3 training within three months through active participation in courses.
Passed customer service course from Institute of Learning recently.
Leveraged multiple communication platforms, including Skype, email, and telephone, while working from home.
Demonstrated organisational skills and self-motivation in fulfilling job requirements. - Trained new hires to maintain high service standards.
- Coordinated with various departments for seamless service provision.
- Utilised CRM system for better client relationship management.
- Supervised implementation of new company policies, ensuring compliance across the team.
Sales administrator
SMC Suzuki
Sittingbourne
2014.01 - 2019.01
- Created deal packs for each new and used car dispatched.
- Ordered vehicles and tracked deliveries to ensure timely stock arrival.
- Ensured all cars maintained impeccable condition for optimal customer satisfaction.
- Invoiced all trade and retail transactions accurately.
- Managed vehicle taxation, history checks, and necessary preparations.
- Streamlined order processing systems to maximise efficiency.
- Generated regular reports for insightful business decisions.
- Scheduled appointments for potential clients increasing opportunities for new business development.
- Monitored stock levels timely informing procurement on needs for replenishment.
- Ensured prompt delivery of orders, leading to increased customer loyalty.
Customer service operator
GoResponse Ltd
Sittingbourne
2007.01 - 2014.04
- Delivered exceptional service to customers, enhancing overall satisfaction.
- Handled enquiries promptly and efficiently to resolve issues.
- Cultivated strong professional relationships with customers to foster loyalty.
- Collaborated within a team of 60 colleagues, supporting daily transaction processing.
- Regularly attended training sessions for continuous improvement in customer handling skills.
- Liaised between customers and management to resolve complex issues swiftly.
Senior Stylist
Niki's Hairdressing
London
1999.07 - 2006.01
- Delivered excellent customer service to over 300 clients weekly, ensuring satisfaction across diverse demographics.
- Advanced from junior to senior stylist, mastering all aspects of hair design and care.
- Interacted with customers to create a welcoming environment and enhance overall experience.
- Processed payments efficiently while managing stock ordering for salon operations.
- Managed appointment bookings to ensure smooth salon operations.
- Maintained current knowledge of products and treatments through continuous learning initiatives.
Education
NVQ level 2 - customer service
NVQ level 1 and 2 - Hairdressing
Bexley College
1999.01 - 2002.01
Standard Grades - English, Maths and Science
Plumstead Manor
1994.01 - 1999.01
Skills
- IT proficiency
- Team collaboration
- Interpersonal communication
- Time management
- Written correspondence
- GDPR compliance
- Salesforce CRM expertise
- Social media proficiency
- Verbal communication
- Multitasking ability
- Customer relations
- Cultural awareness
- Product knowledge
- Inventory control
References
References available upon request
Interests and Activities
I enjoy spending time with friends and family., I love to travel and go to new places and see what they have to offer in their different cultures., I enjoy shopping and going out for meals., Reading is one of my many passions.
Timeline
Senior customer administrator
NHS Professional
2019.04 - 2026.02
Sales administrator
SMC Suzuki
2014.01 - 2019.01
Customer service operator
GoResponse Ltd
2007.01 - 2014.04
Senior Stylist
Niki's Hairdressing
1999.07 - 2006.01
NVQ level 1 and 2 - Hairdressing
Bexley College
1999.01 - 2002.01
Standard Grades - English, Maths and Science
Plumstead Manor
1994.01 - 1999.01