Summary
Work history
Education
Skills
References

Sophie Henderson

Stirling,Stirlingshire

Summary

I am ready for a challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. I am a loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Work history

Sales assistant

Sports Direct
Stirling, Stirling
06.2022 - Current
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Explained establishment policies to customers and offered advice on selections.

Catering assistant/bar staff

Airth castle hotel and spa
Airth, Falkirk
05.2021 - 08.2022
  • Served food and beverages to dining guests with outstanding customer service.
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Collected, washed and put away glassware between guests.
  • Prepared tables for guests and reset tables between customers.
  • Greeted and escorted guests to tables.
  • Arranged tables and set up linens and silverware in preparation for guests.

Waitress assistant

the Pirnhall
Stirling, Stirling
10.2021 - 01.2022
  • Prepared tables for guests and reset tables between customers.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Kept tables clear of used crockery, glassware and cutlery.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Totalled bills for customers and accepted payment via cheque, currency and card payments.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.

Education

NC - Early Education and Childcare

Forth Valley College, Stirling , Stirling
09.2019 - 07.2020

National 5 - Early Education and Childcare

Forth valley college, Stirling , Stirling
09.2018 - 07.2019

National 5 - English

St Modans High School, Stirling

Skills

  • Cash handling
  • Confident communicator
  • Payment Processing
  • Upselling expertise

References

References available upon request.

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