Sophie Hayler
Tauranga,Bay Of Plenty
Summary
Support worker with a background in mental health outreach, customer service and vulnerable adult care. Builds trust quickly, handles sensitive situations with care and maintains accurate notes. Confident coordinating visits, referrals and support plans.
Overview
10
10
years of professional experience
Work history
Recovery and connect worker
Catalyst support
Woking, Surrey
2023.06 - Current
- Engage with patients experiencing acute mental illness to set goals and wellness plans.
- Attend MDT meetings and coordinate with nurses and multidisciplinary professionals.
- Complete risk assessments to support safeguarding and risk management decisions.
- Identify potential clients and support referrals into the service or signposting.
- completing outreach visits to clients either lone working or collaboratively.
- Plan goals, risk, and crises with clients and other professionals.
- Record care notes to maintain accurate record keeping.
Outreach support worker
Nobilis
Basingstoke, Hampshire
2022.06 - 2023.06
- Practiced confidentiality, equality and diversity policies to comply with professional standards and legislation.
- Engaged in outreach visits to to assist vulnerable adults to lead fulfilled lives.
- Experience in working with adults with physical and mental disabilities including bipolar and schizophrenia.
- Executed basic household tasks and offered personal care to alleviate duties from patients' families.
Customer service advisor
Group 1 Automotive
Farnborough, Hampshire
2018.05 - 2022.06
- Established warm and friendly rapport whilst interacting with customers.
- Oversaw customer account inquiries, accurately providing information to resolve complaints and guarantee customer satisfaction.
- Handled high volume calls to address and resolve customer queries.
Housekeeping cleaner
Haus Maids
Farnham, Surrey
2016.08 - 2018.04
- Maintained clean and organised living spaces by performing regular deep cleaning tasks.
- Successfully delivered on tasks within tight deadlines.
- Responsible for safety of client house keys and money.
Education
GCSEs - English
Farnham Heath End School
Farnham, Surrey 09/2010 - 06/2016
The Care Certificate
The Care Certificate
Farnborough, HampshireNCFE CACHE - level 2 Certificate in Counselling Skills
The Learning Group
Skills
- Completed 'supporting people who hoard' training
- Emergency First aid trained (expires 2028)
- Completed Domestic abuse training
- Completed Financial and Economic abuse training
Timeline
Recovery and connect worker
Catalyst support
2023.06 - Current
Outreach support worker
Nobilis
2022.06 - 2023.06
Customer service advisor
Group 1 Automotive
2018.05 - 2022.06
Housekeeping cleaner
Haus Maids
2016.08 - 2018.04
GCSEs - English
Farnham Heath End School
09/2010 - 06/2016
The Care Certificate
The Care Certificate
NCFE CACHE - level 2 Certificate in Counselling Skills
The Learning Group