- Running
- Reading
- Gym
- Spending time with family
Sophie Green
Burnley,Lancashire
Summary
Accomplished Restaurant General Manager demonstrating strengths in operational oversight and staff recruitment. Adapts to evolving challenges by implementing effective policies and maintaining a safe working environment. Committed to driving profitability through strategic inventory management and cost control.
Overview
15
15
years of professional experience
Work History
Restaurant General Manager
Tesco Cafe
Burnley
11.2016 - Current
- Controlled budget and financial performance, closely monitoring expenditure and revenue to meet targets and drive profitability.
- Motivated operational teams to achieve productivity and performance KPIs, contributing to ongoing company growth.
- Managed daily operations in a fast-paced restaurant, overseeing both front and back of house activities to maintain seamless service.
- Recruited and hired staff and enforced consistent policies across the workforce whilst delivering a company-standard training and induction programme
- Demonstrated leadership with a hands-on approach in completing daily tasks and motivating the team through pre-shift briefs.
- Maintained clean, safe working environments to eliminate accident risks.
Shift Leader
McDonald's
Burnley
11.2011 - 11.2016
- Developed and delivered comprehensive training programmes, improving team skills and performance.
- Monitored staff performance and developed improvement plans.
- Optimised workforce scheduling, balancing team workload to prevent burnout and maintain morale.
- Managed complaints with calm, clear communication and problem-solving.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Drove company growth with proactive mindset and results-oriented plans for business operations.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
Education
Nelson and Colne College
NelsonSkills
- Budget control
- Inventory management
- Food safety compliance
- COSHH
- Operational efficiency
- Workforce scheduling
- Staff training
- Complaint management
- Customer service
- Team building
- Software proficiency
Interests
Timeline
Restaurant General Manager
Tesco Cafe
11.2016 - Current
Shift Leader
McDonald's
11.2011 - 11.2016
Nelson and Colne College