Sophie Gillin
Coventry,West Midlands
Summary
Dedicated member of staff with expertise in cash handling, product display setup, and customer relationship building. Proven ability to manage store opening and closing procedures while delivering exceptional customer service. A personable team player committed to enhancing the shopping experience and fostering a positive store environment.
Overview
3
3
years of professional experience
Work history
Customer advisor
Boots UK
Coventry
2025.05 - Current
- Resolved customer queries and concerns to improve satisfaction.
- Processed cash and card transactions to support efficient service.
- Streamlined transactions at check-out counters for efficient service.
- Conducted stock checks to ensure product availability for clients.
- Helped customers with product selection to boost satisfaction.
- Maintained clean and organised shelves for a pleasant shopping experience.
- Highlighted seasonal items and discounts to drive sales.
Waitress
The Nursery Tavern
Coventry
2023.09 - 2024.03
- Oversaw cleanliness and organisation of dining room during peak hours to enhance customer experience.
Managed flexible shifts including evenings, weekends, and holidays to meet operational needs.
Collaborated with kitchen team to uphold high standards of hygiene and cleanliness.
Education
A-Levels - History, Criminology and Textiles
Coundon Court Sixth Form
Coventry /2023 - /2025
Skills
- Cash handling experience
- Product display setup
- Relationship building with customers
- Store opening and closing
- Customer Service
- Team player
- Personable
Affiliations
- Crochet
- Embroidery
Timeline
Customer advisor
Boots UK
2025.05 - Current
Waitress
The Nursery Tavern
2023.09 - 2024.03
A-Levels - History, Criminology and Textiles
Coundon Court Sixth Form
/2023 - /2025