Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Sophie Evans

Maidstone,,Kent

Summary

Organised, independent worker whilst also a reliable team player. Strong background in customer service, gaining experience in efficient time-management, multitasking and attention to detail. Experienced in fast-paced environments whilst maintaining a positive and professional attitude.

Overview

4
4
years of professional experience

Work history

FOH team member

The Westbourne
Hove, Brighton and Hove
04.2025 - Current
  • Communicated effectively between kitchen and serving staff to ensure efficient workflow.
  • Collaborated effectively with team members during busy periods for optimal service delivery.
  • Multitasking bar and floor jobs during busy periods.
  • Managed high volumes of guests at once in a fast-paced service environment with exceptional customer care.

Waitress

The King’s Arms
Maidstone, Kent
03.2022 - 01.2026
  • Created a friendly and welcoming atmosphere.
  • Maintained a professional work ethic in busy periods through successful coordination with bar and kitchen staff.
  • Remained positive and professional during busy hours, communicating with team members and managing a large volume of guests .
  • Addressed any complaints and resolved them calmly and professionally.
  • Increased order value by upselling special menu items.
  • Entrusted by manager to train and supervise new staff members.

Waitress

Zizzi
Maidstone, Kent
01.2022 - 02.2022
  • Adapted to a new fast-paced environment, collaborating with new people and providing a high level of customer service.
  • Ensured smooth restaurant operation by effectively utilising the reservations system.

Education

Bachelor of Arts - Music

BIMM
Brighton
09/2023 -

A-Levels - Psychology, Extended Music Diploma

Valley Park School
Maidstone, Kent
09/2020 - 07/2022

GCSEs -

Valley Park School
Maidstone, Kent
09/2017 - 03/2020

Skills

  • Customer service
  • Multitasking
  • Team collaboration
  • Time management
  • Conflict resolution
  • Microsoft Apps (Word, Outlook, PowerPoint)

Affiliations

  • Learning languages
  • British history
  • Music

Timeline

FOH team member

The Westbourne
04.2025 - Current

Waitress

The King’s Arms
03.2022 - 01.2026

Waitress

Zizzi
01.2022 - 02.2022

Bachelor of Arts - Music

BIMM
09/2023 -

A-Levels - Psychology, Extended Music Diploma

Valley Park School
09/2020 - 07/2022

GCSEs -

Valley Park School
09/2017 - 03/2020
Sophie Evans