Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sophie Ella

Leeds,West Yorkshire

Summary

A dedicated professional with expertise in customer relations management and risk assessment, known for maintaining composure under pressure. Demonstrates proficiency in sales, cash handling, and payment processing, ensuring till accuracy and effective financial management. Skilled in developing customer engagement strategies and providing advisory services to enhance client satisfaction. Committed to leveraging these competencies to drive business success and achieve career growth in a dynamic environment.

Overview

2
2
years of professional experience
1
1
Certification

Work history

Floor team member

Stonegate Pubs
Chester, Cheshire
09.2024 - Current
  • Supported efficient operations by restocking shelves as required throughout the day.
  • Promoted seasonal items to increase awareness among customers.
  • Managed queues efficiently during peak hours, reducing waiting time for customers.
  • Facilitated smooth checkout process, improving speed of service delivery.
  • Answered customer queries effectively for improved communication.
  • Assisted customers in finding products, resulting in improved customer experience.
  • Delivered swift assistance to colleagues during busy periods, enhancing team performance.
  • Enhanced team productivity through effective cooperation and communication with co-workers.
  • Managed a section skilfully by myself whilst helping those in the team when needed.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.

Waitress

Stonegate Pubs
Chester, Cheshire
03.2024 - 09.2024
  • Executed food and drink orders accurately to improve customer satisfaction rates.
  • Maintained clean and organised dining area for customer comfort.
  • Ensured compliance with health regulations through effective cleaning practices in the dining area.
  • Provided recommendations on specials or seasonal offerings for increased sales revenue.
  • Accommodated special event needs, provided customised services for parties.
  • Showcased extensive knowledge of menu items, heightened customer decision making.
  • Utilised professional communication skills to resolve customer complaints.

Catering/Counter Assistant

Morley Leisure Centre Cafe
Leeds, West Yorkshire
06.2023 - 09.2023
  • Maintained excellent client satisfaction by providing professional, courteous customer service.
  • Bagged, boxed and wrapped goods with care to maintain quality and presentation.
  • Assisted customers with additional needs in transporting goods.
  • Maintained, organised and cleaned customer areas, efficiently completing daily recovery checklists.
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Educated customers on promotions, offers and special events to enhance product sales.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.

Education

A-Levels - Ethics, Philosophy and Religion

Elliott Hudson College
09/2020 - 09/2022

A-Levels - History

Elliott Hudson College
Leeds
09/2020 - 07/2022

A-Levels - Drama and Theatre Studies

Elliott Hudson College
Leeds
09/2020 - 07/2022

Bachelor of Arts - History

University of Chester
Chester
09/2022 - 05/2025

Skills

  • Customer relations management
  • Risk assessment
  • Composure under pressure
  • Sales proficiency
  • Cash handling
  • Payment processing
  • Customer advisory services
  • Till accuracy and management
  • Customer engagement strategies
  • Financial management

Accomplishments

    Completion of Bronze Duke of Edinburgh Award

    Completion of Silver Duke of Edinburgh Award

    ABRSM Grade 1 Piano

    ABRSM Grafe 2 Piano

    ABRSM Grade 3 Piano

    ABRSM Grade 4 Piano

Certification

Full UK Driving License

Timeline

Floor team member

Stonegate Pubs
09.2024 - Current

Waitress

Stonegate Pubs
03.2024 - 09.2024

Catering/Counter Assistant

Morley Leisure Centre Cafe
06.2023 - 09.2023

A-Levels - Ethics, Philosophy and Religion

Elliott Hudson College
09/2020 - 09/2022

A-Levels - History

Elliott Hudson College
09/2020 - 07/2022

A-Levels - Drama and Theatre Studies

Elliott Hudson College
09/2020 - 07/2022

Bachelor of Arts - History

University of Chester
09/2022 - 05/2025

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