Erika Soboleva
Romford
Summary
Highly motivated and reliable hospitality professional with strong customer service and communication skills. Experienced in fast-paced restaurant and bar environments, delivering high-quality service while maintaining a friendly and professional attitude. Proven ability to adapt quickly, work effectively within a team, and manage busy service periods. Recognised for excellent guest experience and commitment to maintaining high service standards.
Overview
3
3
years of professional experience
Work history
Floor team member
Slug and lettuce, Oxford Circus
London
2024.11 - 2026.03
- Delivered high-quality customer service in busy central London hospitality venue
- Worked across both floor service and bar operations, showing flexibility and strong teamwork
- Served drinks, handled orders, and ensured smooth service during high-volume periods
- Maintained excellent guest interaction and resolved customer requests professionally
- Awarded a Guest Experience Reward for outstanding service
- Developed strong ability to work efficiently in fast-paced and high-pressure environments
Branch kitchen manger
Poke Shack
Brighton
2023.11 - 2024.06
- Managed daily store operations and supervised staff
- Ensured excellent customer service and smooth team coordination
- Handled staff training, scheduling, and performance support
- Maintained hygiene, safety, and food quality standards
Kitchen team member
Poke shack
London
2023.07 - 2023.11
- Prepared food orders while maintaining strict food safety standards
- Assisted in maintaining kitchen cleanliness and organisation
- Worked effectively within team during busy service periods
- Correctly operated kitchen equipment, maintaining optimal performance and safety levels.
Education
BTEC - Health and social care
USP palmers College
Essex06.2023
Skills
- Excellent customer service
- Strong communication skills
- Teamwork and collaboration
- Time management and organisation
- Ability to work in high-pressure environments
- Staff training and support
- Food safety and hygiene knowledge
- Reporting and basic documentation
- Energetic and positive attitude
Languages
Russian
Native
English
Advanced
C1
Timeline
Floor team member
Slug and lettuce, Oxford Circus
2024.11 - 2026.03
Branch kitchen manger
Poke Shack
2023.11 - 2024.06
Kitchen team member
Poke shack
2023.07 - 2023.11
BTEC - Health and social care
USP palmers College