SOPHIE DIAMOND

• Collaborated with team members, stakeholders, and customers to enhance service delivery and ensure a high-quality experience within a European company

Received the “Best Onsite Student Experience Award” in 2023 during my first year at the company, and handled the budgeting, organisation, and execution of the event.

Acted as interim assistant manager during maternity leave cover for 9 months, overseeing site operations, sales performance, and safety compliance.

• Led my team at multiple events in Bitterne, demonstrating strong leadership and communication skills to ensure team coordination and task delegation.

• Organised community events in Southampton, fostering engagement and sharing key information about Southampton Transport while facilitating meaningful conversations about environmental issues.

• Conducted public survey initiative, collecting 120 responses daily and engaging confidently with the public to gather valuable insights.

• Gained extensive hospitality experience, earning trust to open and manage the café independently

• Solely responsible for stock control, ordering and purchasing , and cash reconciliation.

• Developed exceptional customer service and teamwork abilities in a fast-paced environment while delivering high-quality experiences

•Delegated tasks to team members efficiently improving overall productivity.

• Adapted quickly to being part of an established team in a busy pub contributing to a welcoming atmosphere and enhancing the customer experience
• Supported the Front of House Manager in daily administrative tasks for smooth operations.