Aya Idris

• Managed high volume of customer interactions, ensuring friendly and patient service to enhance customer satisfaction.
• Addressed customer questions, concerns and complaints, applying problem-solving skills to deliver effective solutions.
• Communicated with customers by telephone, listening carefully to their needs and providing clear, professional assistance.
• Adapted communication style to suit different customers and situations.
• Worked towards team and individual targets while maintaining a high standard of customer service.
• Used computer systems to accurately record and update customer information.
• Developed strong active listening, communication, patience and conflict-resolution skills.
• Developed customer service skills through daily interactions with clients.
• Practiced active listening skills to better understand customer needs.
• Applied problem-solving skills to resolve customer issues efficiently.
• Demonstrated patience when assisting customers with inquiries.
• Implemented conflict resolution strategies to manage customer disputes.
• Optimised time management to prioritise tasks during peak hours, ensuring timely responses to customer inquiries.
• Demonstrated computer literacy by efficiently using software for customer records.
• Thrived while working under pressure to meet customer demands during busy periods.
• Communication

Represented University of Plymouth at open days and outreach events, actively engaging prospective students and their families, while promoting medical programme and sharing impactful personal experiences of studying medicine.

Key skills demonstrated:

Public Speaking • Communication • Professionalism • Customer Service • Relationship Building • Leadership

Provided technical and logistical support for university teaching sessions and events, ensuring readiness of equipment and smooth operation of sessions.

• Managed inventory of technical supplies, ensuring timely procurement and cost-effective resource allocation.
• Managed inventory of technical supplies, facilitating timely procurement and efficient resource allocation.
• Oversaw maintenance and repairs of office facilities and equipment, ensuring optimal functionality and reliability.

• Provided friendly and efficient customer service in a busy food-service environment.
• Prepared and served customer orders accurately and promptly while maintaining high standards of cleanliness and hygiene.
• Handled multiple tasks simultaneously, ensuring accuracy and attention to detail in service delivery.
• Collaborated with colleagues to maintain efficient service during peak hours.
• Communicated effectively with customers and colleagues to ensure orders were completed correctly.
• Responded swiftly to changing demands while fostering a positive environment during busy shifts.
• Skills: Customer Service
• Teamwork
• Multitasking
• Time Management
• Food Service
• Working Under Pressure
• Adaptability
• Communication

• Coordinated appointments, resolved enquiries, and communicated effectively with patients and healthcare professionals to support seamless practice operations.
• Welcomed and assisted patients, ensuring a positive experience with professional and compassionate customer service.
• Addressed patient concerns and complaints with calm professionalism, fostering trust and satisfaction in care received.
• Supported the day-to-day running of a busy medical practice.
• Handled sensitive information appropriately and maintained confidentiality.
• London
• Skills: Customer Service
• Administration
• Communication
• Confidentiality
• Organisation
• Problem Solving
• Professionalism

• Assisted customers with enquiries, delivering friendly and professional service to enhance customer satisfaction.
• Communicated effectively with customers of different ages and backgrounds, including elderly and disabled customers.
• Supported pharmacists in daily operations, ensuring an organised and well-stocked pharmacy to facilitate smooth service delivery.
• Checked stock and expiry dates meticulously, reflecting strong attention to detail and commitment to safety.
• Followed established procedures when handling medicines and customer information.
• London
• Skills: Customer Service
• Communication
• Patience
• Attention to Detail
• Organisation
• Responsibility
• Teamwork