Summary
Work history
Education
Skills
Timeline
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Alison Oliver

Whitstable,Kent

Summary

I am a knowledgeable and professional Receptionist skilled in administrative support and customer service objectives.

I bring 28 years of experience managing fast-paced, front desk operations with strong communication skills.

I am a personable Receptionist successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients. I am dedicated to offering exceptional assistance to team members and clients alike. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

I have also attended many training course which have resulted in additional qualifications in providing excellent customer care and dealing with conflict management.

Work history

Senior Receptionist

University of Kent
Canterbury, Kent
09.1994 - 10.2022
  • Welcomed customers and visitors each day with warmth and charisma.
  • Responded to high levels of calls and emails with calm and professionalism.
  • Checked guests into our facilities, issuing relevant passes.
  • Processed and set up new memberships in line with procedure.
  • Interacted with Kent Sport members to develop friendly rapport.
  • Processed cash, card and online payments securely.
  • Conducted tours to visitors and new and prospective members.
  • Checked user records to keep information up to date.
  • Answered member queries, addressed concerns and collected feedback.
  • Employed conflict resolution skills to handle member issues discretely (further courses undertaken to further strengthen this skill)
  • Relayed member feedback to management to aid decision-making.
  • Provided information on Kent Sport products and services.
  • Delivered exceptional, efficient customer service to promote word-of-mouth referrals.
  • Contributed to relaxed and inclusive atmosphere for all members.
  • Supported our Physiotherapists with admin tasks.
  • Ensured that the reception area was clean and tidy at all times to guarantee a good first impression.

Registered Childminder

Self Employed
Whitstable, Kent
03.1991 - 07.1994
  • Prepared and provided nutritious meals and snacks each day, complying with dietary requirements to facilitate optimum health and wellbeing.
  • Facilitated mental, physical and social and development through strategically crafted activities.
  • Maintained clean, tidy areas within the home to mitigate potential health and safety risks to children in my care.
  • Built and maintained transparent relationships with parents and caregivers to collaboratively resolve behavioural issues and facilitate cohesive care.
  • Supervised children during rest and relaxation periods to maintain safety and facilitate mental and physical development.
  • Accompanied children to parks and play spaces, providing diligent supervision for maximised child safety.
  • Communicated with parents regularly, providing comforting updates on child's happiness, safety and wellbeing.
  • Adapted to last-minute requests and changes from parents by maintaining flexible schedule.
  • Followed parent's instructions to maintain routines and schedules.

Counter Assistant for Estee Lauder

Ricemans of Canterbury
Canterbury, Kent
05.1983 - 05.1986
  • Maintained excellent client satisfaction by providing professional, courteous customer service.
  • Maintained, organised and cleaned customer areas, efficiently completing daily recovery checklists.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Attended regular training to offer optimised customer care with exceptional service knowledge.
  • Recorded daily transaction information using POS systems, enabling stock success monitoring.

Beauty Therapist

Michael Ross
Whitstable, Kent
06.1981 - 11.1983
  • Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
  • Performed a wide range of beauty treatments in the comfort of a clean and professional salon.
  • Greeted clients into salon, offering refreshments and magazines.
  • Answered clients' queries and requests by phone and email.
  • Tracked emerging beauty trends to expand services and product offerings.
  • Provided faultless service throughout beauty treatments to achieve optimal customer satisfaction.
  • Attended training to deliver range of professional treatments offered by salon.
  • Advised clients on particular products and treatments based on customer preferences, skin and hair types and current offers.
  • Sterilised and maintained beauty tools and technologies to increase equipment lifespan and cut supply costs.
  • Analysed beauty needs by assessing skin tone, texture and problems.

Education

City & Guilds - Beauty Therapy

Thanet Technical College
Broadstairs, Kent
09.1978 - 06.1981

Skills

  • Patient file updating
  • Customer loyalty building
  • Reception team leadership
  • Organised and reliable
  • Punctual
  • MS Office proficiency
  • Attention to detail
  • Conflict resolution
  • Flexible
  • Telephone skills
  • Active listening
  • Customer-service orientated
  • Professional and smart presentation

Timeline

Senior Receptionist

University of Kent
09.1994 - 10.2022

Registered Childminder

Self Employed
03.1991 - 07.1994

Counter Assistant for Estee Lauder

Ricemans of Canterbury
05.1983 - 05.1986

Beauty Therapist

Michael Ross
06.1981 - 11.1983

City & Guilds - Beauty Therapy

Thanet Technical College
09.1978 - 06.1981

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Alison Oliver