Summary
Overview
Work history
Education
Skills
Timeline
Generic

Sophie Clifford

Pett,East Sussex

Summary

Dependable and hard working. Recognised for keen observational skills and proactive approach. Consistently meeting company targets and improving community compliance through clear communication and fair enforcement. Known for resolving conflicts amicably and maintaining public safety. Offering strong organisational skills and friendly, professional demeanour. Knowledge about customer service, communication and multitasking.

Overview

11
11
years of professional experience
2
2
years of post-secondary education

Work history

Civil enforcement officer

NSL
Hastings, East Sussex
09.2020 - Current
  • Managed confrontational situations effectively. Implementing effective strategies in dealing with aggressive or threatening behaviour, maintaining professionalism at all times.
  • Offered advice and guidance to members of public.
  • Building good relationships within the community through professional conduct and courteous interactions, for feelings of safety and trust.
  • Patrolled assigned areas regularly, ensuring consistent enforcement of parking restrictions. Maintaining optimal street coverage by planning and managing patrolling areas.
  • Prepared detailed reports on daily enforcement activities for record-keeping purposes.
  • High attention to detail - Checking accuracy of road lines and parking signs, reporting defective lines and signs.
  • Used two-way radio to liaise with supervisors and find positive outcomes to complex issues.

Store assistant

ALDI
Hastings, East Sussex
10.2014 - 07.2020
  • Supported colleagues during peak hours for efficient checkout process.
  • Coordinated with team members for smooth store operation.
  • Processed transactions swiftly to reduce customer waiting time.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Provided exceptional customer service, enhancing customer loyalty.
  • Resolved customer complaints promptly, improved overall customer experience.
  • Handled cash transactions with accuracy and security.

Education

Diploma of Higher Education - Uniformed Public Services

Hastings East Sussex College
Hastings, East Sussex
09.2012 - 09.2014

Skills

  • Resilient under pressure
  • Public health and safety understanding
  • Alert observation
  • Customer service skills
  • Conflict resolution
  • Empathetic listening
  • Client relationship management
  • Attention to detail
  • Equipment care responsibility
  • Route planning and time management

Timeline

Civil enforcement officer

NSL
09.2020 - Current

Store assistant

ALDI
10.2014 - 07.2020

Diploma of Higher Education - Uniformed Public Services

Hastings East Sussex College
09.2012 - 09.2014
Sophie Clifford