Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Sophie Bees

Cardiff,Vale of Glamorgan

Summary

Dedicated and motivated individual with over 6 years of experience working on the customer service desk at Asda, excelling in delivering exceptional service, resolving issues promptly, and enhancing the overall shopping experience. Strong communicator with a proven track record of engaging in positive relationships with both customers and team members alike. I pride myself in knowing that I am a huge team player, however I can confidently work alone and am able to use my own initiative to overcome challenging situations. I throughly enjoy engaging with customers on a daily basis. I have great communication and listening skills. I am very enthusiastic and eager to learn new things. Moreover, I like to know my job like the back of my hand to ensure that I am putting in the maximum effort and I do my best to go above and beyond - helping out wherever is needed. I am eager to bring my skills in customer service and operational efficiency to Tesco, contributing to a welcoming environment and driving service excellence.

Overview

6
6
years of professional experience
7
7
years of post-secondary education

Work history

Customer service assistant

Asda
Brynmawr, Blaenau Gwent
11.2018 - Current
  • Handled a wide range of customer queries, complaints, and issues, offering solutions in a professional, friendly, and timely manner to ensure customer satisfaction.
  • Developed strong time-management and multitasking abilities, handling multiple queries and tasks simultaneously.
  • Acted as the face of the store, representing Asda’s customer-first values through professional behavior, a positive attitude, and an empathetic approach.
  • Managed customer inquiries both in person and via phone, email, and social media, maintaining clear and effective communication across all channels
  • Dealt with challenging customers and conflict situations calmly and professionally, ensuring that concerns were addressed while maintaining a positive store reputation.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Updated product labelling and pricing to reflect discounts and offers.

Education

LLB - Law

Swansea University
09.2019 - 07.2022

LPC LLM - Legal Practice and Advance Drafting

Swansea University
09.2022 - 09.2024

A-Levels -

Coleg Gwent
09.2017 - 06.2019

Skills

Excellent communication skills

Efficient multitasker

Critical thinking

Exemplary customer service

Attention to detail

Highly motivated

Team player


References

References available upon request.

Timeline

LPC LLM - Legal Practice and Advance Drafting

Swansea University
09.2022 - 09.2024

LLB - Law

Swansea University
09.2019 - 07.2022

Customer service assistant

Asda
11.2018 - Current

A-Levels -

Coleg Gwent
09.2017 - 06.2019
Sophie Bees