SOPHIE BAULCH
Street,Somerset
Summary
Compassionate Support Worker, Mentor and Online Trainer with a knack for building positive relationships and creating supportive environments. Skilled in fostering trust and providing emotional support, resulting in improved client well-being and increased independence.
Overview
22
22
years of professional experience
Work history
Online NDORS Trainer
self-employed with the TTC GROUP LIMITED
remote
2022.10 - Current
- Adapted training delivery to suit clients with additional needs such as neurodiversity, mental health challenges and language barriers.
- Facilitated group discussions, encouraging active engagement from all attendees, and led successful group coaching modules.
- Engaged in trainer peer support groups.
- Engaged fully with quality control to listen to and act upon feedback to continually improve delivery.
Temporary Warehouse Operative
THE BEST CONNECTIONS
Taunton, Somerset
2022.08 - 2022.09
- Worked within a team to hit targets and maintain a safe environment.
- Packed orders for timely dispatch to customers and retail outlets.
- After taking time off to care for a neurodivergent family member, I worked diligently whilst my family life situation was undergoing some changes.
Support Worker
BRADBURY OUTREACH SERVICES
Stanton Drew, Somerset
2019.06 - 2021.10
- Delivered high-quality care to individuals with mental disabilities, neurodivergence and mental health needs, tailoring support to meet personalised care plans.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Encouraged social integration by facilitating community involvement opportunities.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
Female Criminal Justice Keyworker
THE NELSON TRUST
Bridgwater, Somerset and North Somerset
2018.10 - 2019.05
- Managed a caseload of up to 60 women with complex needs, providing outreach support and ran weekly emotional wellbeing groups.
- Supported women with issues including housing, employment, physical and mental health, benefits and finances.
Volunteer Co-ordinator
YMCA MENDIP
Wells, Somerset
2017.02 - 2018.10
- Ran the volunteer scheme at YMCA Mendip, supervising 40+ volunteers across Mendip and South Somerset.
- Streamlined volunteer management systems, rebranded paperwork, refreshed induction and recruitment materials.
- Wrote reports for funders and board of trustees.
- Reviewed volunteer policy and volunteer GDPR policy.
Dairy House Support Worker
ELIM CONNECT
Wells, Somerset
2015.04 - 2017.02
- Supported residents at the Dairy House Direct Access Community Project to find accommodation, address physical and mental health issues, repay debts and live in community
- Developed systems to aid effective day to day running of the project, collated reports for our funders and influenced important decision making processes.
Mental Health Mentor
SOUTH SOMERSET MIND
Yeovil, Somerset
2013.05 - 2015.04
- Supported clients to set and achieve goals, such as weight loss, finding employment, volunteering or facing phobias.
- Supported clients to lift their mood and reduce anxiety.
- Co-facilitated Anxiety and Anger Management groups.
Support Worker at St Vincent's
JULIAN HOUSE
Bristol, Avon
2014.03 - 2014.06
- Built strong client relationships.
- Monitored individuals' progress.
- Updated care plans and risk assessments.
Sole Trader
THE SLIPPER STALL
Glastonbury, Somerset
2009.04 - 2012.12
Sales Administrator
CHEEKY LEGS LTD
Totnes, Devon
2007.04 - 2008.11
Sales Administrator
AVALON GUNS LTD
Street, Somerset
2004.04 - 2007.04
Education
Bachelor of Arts - German Studies
The University of Liverpool
Liverpool2000-06
A-Levels -
Millfield Senior School
Street, Somerset1996-07
GCSEs -
Millfield Senior School
Street, Somerset1994-07
CPD
including
Level 3 Award - Education and Training
Training Qualifications UK
Certified NLP Master Practitioner
Bristol NLP (INLPTA)
Skills
- Skilled trainer, support worker, coach and communicator
- Creative and effective problem solver
- Excellent IT and organisation skills
- Extensive experience in administration and customer service
Interests
I love dancing, amateur photography and spending time with family.
Timeline
Online NDORS Trainer
self-employed with the TTC GROUP LIMITED
2022.10 - Current
Temporary Warehouse Operative
THE BEST CONNECTIONS
2022.08 - 2022.09
Support Worker
BRADBURY OUTREACH SERVICES
2019.06 - 2021.10
Female Criminal Justice Keyworker
THE NELSON TRUST
2018.10 - 2019.05
Volunteer Co-ordinator
YMCA MENDIP
2017.02 - 2018.10
Dairy House Support Worker
ELIM CONNECT
2015.04 - 2017.02
Support Worker at St Vincent's
JULIAN HOUSE
2014.03 - 2014.06
Mental Health Mentor
SOUTH SOMERSET MIND
2013.05 - 2015.04
Sole Trader
THE SLIPPER STALL
2009.04 - 2012.12
Sales Administrator
CHEEKY LEGS LTD
2007.04 - 2008.11
Sales Administrator
AVALON GUNS LTD
2004.04 - 2007.04
Bachelor of Arts - German Studies
The University of Liverpool
A-Levels -
Millfield Senior School
GCSEs -
Millfield Senior School
CPD
including
Level 3 Award - Education and Training
Training Qualifications UK
Certified NLP Master Practitioner
Bristol NLP (INLPTA)