Sophie Barnsley
London
Summary
I am motivated and enthusiastic with an ability to communicate effectively and to deliver outstanding customer service with a friendly and professional attitude. I work well under pressure whilst maintaining attention to detail. I am adaptable, organised, reliable and a hardworking team player with great interpersonal skills and a can do attitude.
Overview
5
5
years of professional experience
Work history
RECEPTIONIST
Digital Media Services
London
06.2024 - Current
- Greeted clients in a professional and friendly manner, both on the phone and in person
- Organised contractor visits and ensured invoices were paid by liaising with the accounts team
- Welcomed new starters to the company, ensuring they received TPN training, ID badges, and welcome packs
- Assisted HR in the onboarding process by collecting references for all new joiners
- Collaborated with different departments on a daily basis, assisting with their varying needs
- Ordered and collected daily deliveries and distributed them throughout the company
- Organised in-house events with external caterers
- Collaborated with the FoH team to ensure the smooth running of daily operations in the office
- Scheduled meetings and managed boardrooms
- Oversaw the reception, referencing and building management inb
SALES EXECUTIVE
Nuffield Health
London
10.2022 - 07.2023
- Achieved and exceeded monthly sales targets
- Established positive new business relationships through networking with local companies
- Negotiated membership prices and contracts face to face, via email and over the phone
- Created monthly sales presentations, led meetings and took minutes
- Organised and delivered tours of our facilities
- Ensured member retention via great customer relationship management
- Maintained data in internal Nuffield Systems CRM and in house membership system
- Managed the Islington branch Instagram page
- Collaborated with staff to create local campaigns to increase sign-ups
- Dealt with confidential information such as health records, bank and personal details.
BARTENDER & WAITRESS
The Old Queen's Head
London
04.2022 - 07.2023
- Provided friendly and efficient service to all guests at the bar and restaurant
- Hosted and managed private events
- Maintained an extensive knowledge of menus and products
- Trained new bartenders and servers
- Operated cash registers, POS systems and took inventory.
RECEPTIONIST & ADMINISTRATIVE ASSISTANT
Mazda
Canberra
02.2021 - 02.2022
- First point of contact in the dealership, greeted customers professionally and in a friendly manner
- Administered monthly staff commission and created reports via MS Office Suite
- Managed a busy multi-line phone system, dealt with customer queries and redirected calls to various departments.
RECEPTIONIST
The Mawson Club
Canberra
01.2020 - 02.2022
- Provided outstanding customer services as visitors entered the club
- Managed table bookings and private events through our internal systems
- Answered phone calls and dealt with customer queries and requests
- Created new membership profiles and updated existing accounts
- Collected payments, processed transactions and updated relevant records.
Education
Introduction To Graphic Design -
Canberra Institute of Technology
/2020 - /2020
International Baccalaureate -
Narrabundah College
/2018 - /2019
Telopea Park High School
/2014 - /2017
Skills
- Proficient in Microsoft Suite and G Suite
- Social Media Management
- Adobe InDesign and Photoshop
- Sales
- Customer Relationship Management
- Administration support
Timeline
RECEPTIONIST
Digital Media Services
06.2024 - Current
SALES EXECUTIVE
Nuffield Health
10.2022 - 07.2023
BARTENDER & WAITRESS
The Old Queen's Head
04.2022 - 07.2023
RECEPTIONIST & ADMINISTRATIVE ASSISTANT
Mazda
02.2021 - 02.2022
RECEPTIONIST
The Mawson Club
01.2020 - 02.2022
Introduction To Graphic Design -
Canberra Institute of Technology
/2020 - /2020
International Baccalaureate -
Narrabundah College
/2018 - /2019
Telopea Park High School
/2014 - /2017
Similar Profiles
Hemalatha KrishnamurthyHemalatha Krishnamurthy
Senior Database/DevOps Engineer at Verizon Digital Media ServicesSenior Database/DevOps Engineer at Verizon Digital Media Services
RUKKINI CHATTERJEERUKKINI CHATTERJEE
Associate Account Manager at Ittisa Digital Media ServicesAssociate Account Manager at Ittisa Digital Media Services
Chuyu LuoChuyu Luo
Lead Producer at Digital Media Services UK LtdLead Producer at Digital Media Services UK Ltd
Mohammed Zia ShaheenMohammed Zia Shaheen
Founder & Principal Consultant at Loop Media-Social Media AgencyFounder & Principal Consultant at Loop Media-Social Media Agency
Ryan ThomasRyan Thomas
Payroll Manager and Office Assistant at Running Hare Restaurants LtdPayroll Manager and Office Assistant at Running Hare Restaurants Ltd