Sophie Aram
Summary
A motivated and customer-focused individual with experience in fast-paced, people-facing environments. I have developed strong teamwork and communication skills through my role as an event team member with HRGO, where I supported the delivery of large-scale events, ensuring guests received a high standard of service. My experience as a warehouse operative with MC Personnel has strengthened my ability to work efficiently under pressure and maintain organisation, while my role as a receptionist at Splashes Leisure Centre enhanced my confidence in dealing with customers, handling enquiries, and creating a welcoming atmosphere.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Warehouse operative
MC PERSONNEL
2012.01 - 2020.03
- I was signed up to MC Personnel, working in several different locations as warehouse staff
- I was able to adapt to different surroundings working in alternative locations
- I would unpack and assemble different items depending on the company
- I was able to demonstrate organisation and working under pressure ensuring all of the correct stock went to the correct location in a timely manner
- I worked with different team members throughout my employment
- I felt this improved my communication and teamwork skills
Events Team Member
HRGO LTD
2019.03 - 2019.05
- I worked on the events team with HRGO LTD putting my customer service skills to the front for this role
- I would direct guests to their seats, serve food and beverages, answer any questions or queries but also make sure the area's cleanliness was kept to a high standard
Assembler
HOCHIKI EUROPE
2017.01 - 2019.03
- This role I was assembling fire alarms and programming data boards for the alarms
- This role I used my concentration skills and attention to detail to ensure everything was programmed correctly for safety
- I had to stick to the companies high safety standards and work to targets to complete the assigned tasks
Receptionist
SPLASHES LEISURE CENTRE
2010.01 - 2011.02
- I worked at splashes leisure centre as a receptionist taking inbound calls, dealing with customer queries and concerns as well as serving behind the desk taking admissions for swimming
- This role was very fast paced during the busy periods
- I would ensure the customers had a great experience at the leisure centre as well as dealing with their requests in a timely manner
Education
NVQ Level 2 -
City & Guilds Customer Service
2025.11 - 2025.11
NVQ Level 2 -
City & Guilds Hospitality
2025.06 - 2025.06
Media - Sociology -
The Hundred of Hoo Academy
2003.09 - 2008.07
Skills
- Customer service - Consistently provides excellent customer service, effective at building and maintaining working relationships with customers
- Delivering Quality - Strives to complete tasks thoroughly, accurately and to the highest possible standard
- Personal Attributes - Loyal, sociable and helpful team member, always keen to learn new skills as well as being practical and versatile
- Organisation - Proven time management skills and an ability to handle a range of tasks simultaneously and complete tasks in line with deadlines
- Flexibility - A versatile individual who will happily undertake a range of tasks and assist others in completing tasks as required
REFERENCES
References available on request
Timeline
NVQ Level 2 -
City & Guilds Customer Service
2025.11 - 2025.11
NVQ Level 2 -
City & Guilds Hospitality
2025.06 - 2025.06
Events Team Member
HRGO LTD
2019.03 - 2019.05
Assembler
HOCHIKI EUROPE
2017.01 - 2019.03
Warehouse operative
MC PERSONNEL
2012.01 - 2020.03
Receptionist
SPLASHES LEISURE CENTRE
2010.01 - 2011.02
Media - Sociology -
The Hundred of Hoo Academy
2003.09 - 2008.07