Sophia Schofield
York ,East Riding of Yorkshire
Summary
I am an outgoing, fun and approachable individual with a strong work ethic and experience in customer-facing roles. I have worked as a professional cleaner for Airbnbs, where reliability, attention to detail and time management were essential to maintaining high standards for guests. Alongside this, my roles as a Saturday girl and a waitress have developed my communication skills, confidence and ability to work under pressure while delivering excellent customer service. I am easy to talk to and enjoy building positive relationships with people from all backgrounds, which would allow me to support guests, solve problems effectively and represent TUI in a friendly and professional manner.
Overview
3
3
years of professional experience
Work history
Proffesional cleaner
BTS PROPERTY MANAGMENT SERVICES LTD
Market Weighton and Hull , East Riding of Yorkshire
09.2024 - Current
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Cleaned Airbnbs
- Provided deep cleaning services for occasional needs such as post-construction or move-in scenarios.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Contributed to improved health standards with meticulous kitchen cleaning routines in restaurants.
- Achieved excellent time management due to tight time frames
- Employed the use of power washers, carpet cleaners and buffers to produce excellent results in large spaces like school halls or offices buildings.
Saturday assistant
discovery hair studio
Pocklington, East Riding of Yorkshire
08.2023 - 09.2024
- Assisted customers to ensure a pleasant shopping experience.
- Promoted weekly deals to boost sales.
- Managed stock levels, ensuring availability of popular items.
- Ensured customer satisfaction by providing excellent service.
- Prepared end-of-day reports for management review.
- Followed health and safety protocols for a safe environment.
- Upsold additional products and accessories to increase average transaction value.
- Answered phone calls and emails for management team during busy periods.
waitress/ potwasher
the station hotel
Pocklington, East Riding of Yorkshire
10.2022 - 07.2023
- Utilised professional communication skills to resolve customer complaints.
- Provided top-notch service to customers, improved overall dining experience.
- Assisted with inventory management, streamlined restaurant operations.
- Enhanced guest satisfaction through attentive and prompt service.
Education
travel and tourism extended diploma - travel and tourism
York College
York, England 09/2024 - 05/2026
GCSEs - maths, physics, chemistry, biology, English literature, English language, art, food tech, history
The Market Weighton School
Skills
- I have great communication skills due to working in customer service
- Environmental consciousness
- Hygiene standards awareness
- Customer Service
- Professionalism
- Dependability
- Positive attitude
- Works well independently as well as a team
- Task prioritisation
- Communication proficiency
- Initiative taking
- Attention to safety
- Time efficiency
- Time consciousness
Affiliations
- In my free time, I enjoy staying active and outdoors through hobbies such as snowboarding, horse riding and hiking. I also volunteer with animals, which has helped me develop patience, responsibility and a caring nature while working as part of a team.
birthday
9th September 2007
Timeline
Proffesional cleaner
BTS PROPERTY MANAGMENT SERVICES LTD
09.2024 - Current
Saturday assistant
discovery hair studio
08.2023 - 09.2024
waitress/ potwasher
the station hotel
10.2022 - 07.2023
travel and tourism extended diploma - travel and tourism
York College
09/2024 - 05/2026
GCSEs - maths, physics, chemistry, biology, English literature, English language, art, food tech, history
The Market Weighton School