Sophia Josh
Carlisle
Summary
Accomplished professional with expertise in merchandise control, process improvement, and inventory management. Demonstrates strong product knowledge and team leadership skills, ensuring health and safety compliance while enhancing customer engagement. Proficient in social media promotion and visual merchandising, aiming to drive business growth through innovative strategies.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Bridal sales consultant
Wed2b
Carlisle, Cumbria
01.2023 - Current
- Managed inventory effectively, aiding in the reduction of overstocking or shortages of popular styles.
- Ensured cleanliness and orderliness of fitting rooms after each appointment enhancing overall shopping experience for next client.
- Assisted brides in selecting perfect wedding gowns by offering personalised consultations.
- Trained new hires on company procedures and product knowledge enabling quicker integration into the team.
- Designed visually pleasing in-store and window displays to increase footfall.
- Identified discrepancies in stocks through regular inventory management.
- Built rapport with new and existing customers to boost client retention.
- Carried out active selling from initial customer greeting.
- Demonstrated expert knowledge about various fabric types, helping brides understand their options better.
- Provided empathetic support during stressful decision-making processes, heightening positive customer experiences.
Retail associate
TK Maxx
Carlisle, Cumbria
10.2024 - 02.2025
- Assisted customers in locating products for improved shopping experience.
- Adhered strictly to health and safety regulations-maintaining a safe shopping environment.
- Demonstrated excellent knowledge of store products to aid customer decision-making.
- Maintained clean and tidy store front to enhance customer experience.
- Handled merchandise returns and exchanges efficiently for enhanced customer service.
- Recommended merchandise based on exact customer needs, improving sales conversion rates.
- Built lasting relationships with clients through customer service interactions.
- Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
Bartender
Alex's Party Bar
Magaluf, Mallorca
05.2022 - 07.2022
- Demonstrated knowledge of drink recipes for improved customer experience.
- Developed rapport with regular patrons fostering a loyal customer base.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Completed end-of-day clean-up to reset bar for next day.
Administrative assistant
Eco~tech Systems
Carlisle, Cumbria
04.2020 - 04.2022
- Expedited document filing system with a new, organised method.
- Contributed to team effort by accomplishing related results as needed.
- Updated company databases by inputting new employee contact information and employment details.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Supported accurate record-keeping with proficient data entry skills.
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Arranged filing systems for easy use and retrieval by personnel.
- Documented financial transactions in Xero and classified each with correct code.
- Ensured efficient travel arrangements for staff including booking accommodations.
Education
A-Levels - Mathematics, Physics, Chemistry, Law
Caldew School
Carlisle, Cumbria 09.2018 - 03.2021
GCSEs - Mathematics, English, Science...
Caldew School
Carlisle, Cumbria 09.2013 - 06.2018
Skills
- Merchandise control
- Process Improvement
- Inventory management
- Product knowledge
- Team Leadership
- Health and Safety Compliance
- Customer engagement
- Social media promotion
- Visual merchandising
Timeline
Retail associate
TK Maxx
10.2024 - 02.2025
Bridal sales consultant
Wed2b
01.2023 - Current
Bartender
Alex's Party Bar
05.2022 - 07.2022
Administrative assistant
Eco~tech Systems
04.2020 - 04.2022
A-Levels - Mathematics, Physics, Chemistry, Law
Caldew School
09.2018 - 03.2021
GCSEs - Mathematics, English, Science...
Caldew School
09.2013 - 06.2018
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