Sonny Branchflower
Bracknell,Bracknell Forest
Summary
Dynamic professional with expertise in customer service and team management, demonstrating adaptability in fast-paced environments. Proven track record in cash handling, complaint resolution, and food quality control, ensuring exceptional customer relations and satisfaction. Skilled in training and development, fostering effective communication and staff coordination to enhance product knowledge and service delivery. Committed to leveraging skills for continued growth in the hospitality industry.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work history
Crew member
McDonald's
Bracknell, Bracknell Forest
08.2024 - Current
- Delivered exceptional customer service through accurate order taking and welcoming patrons.
- Operated kitchen equipment safely while preparing high-quality food items.
- Maintained cleanliness of work areas, ensuring adherence to health and safety regulations.
- Assisted in training new team members on operational procedures and customer service techniques.
- Improved mycommunication skills as a result of a fast paced environment I've had to learn to communicate quickly and effectively
- Handled cash transactions accurately and processed payments using point-of-sale systems.
- Collaborated with colleagues to effectively manage high-volume periods during peak service times.
- Assisted in training new team members on operational procedures and customer service skills.
- Stocked supplies and managed inventory levels to support efficient restaurant operations.
- Resolved customer complaints promptly to enhance overall dining experience.
- Delivered consistent high-quality service contributing to the positive reputation of the establishment.
- Ensured customer satisfaction with prompt and accurate order fulfilment.
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
- Operated cash registers accurately, ensuring proper handling of transactions.
Education
GCSEs - English, Maths, Economis, Physics + Chem + Bio
Ranelagh School, And Sixth Form
Bracknell 09.2019 - 07.2023
Skills
- Adaptability in fast-paced environments
- Communication proficiency
- Team player
- Cash handling
- Customer Service
- Customer relations
- Product knowledge
- Training and Development
- Complaint resolution
- Food quality control
- Good communication
- Team management
- Staff coordination
Affiliations
- Football, Motorsport
Accomplishments
have received employee of the month more than once for my consistent hard work and dedication to the company.
Timeline
Crew member
McDonald's
08.2024 - Current
GCSEs - English, Maths, Economis, Physics + Chem + Bio
Ranelagh School, And Sixth Form
09.2019 - 07.2023