Soniya Shaik
London,United Kingdom
Summary
Results-driven professional with expertise in business development, marketing strategies, and sales analysis. Demonstrates technical proficiency in Microsoft Excel, CRM systems, and business intelligence tools to optimise pipeline management and drive customer-focused solutions. Adept at negotiation mastery and adhering to strict deadlines while maintaining a strong commitment to business ethics. Skilled in designing impactful marketing strategies and leveraging data insights to support organisational growth objectives.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Team member
Morley's
Charlton, United kingdom
03.2023 - 02.2025
- Managed cash register transactions for accurate record keeping.
- Conveyed product information effectively to customers, promoting sales.
- Provided excellent customer service to enhance business reputation.
- Displayed proficiency in handling point-of-sale systems for efficient checkout procedures.
- Assisted in stock take, maintaining sufficient inventory at all times.
- Handled difficult customers, resulting in conflict resolution.
- Organised staff rota to ensure smooth operation of duties.
Business Development & Operations
RoboThink
Stanmore, Harrow
05.2024 - 01.2025
- Conducted in-depth research and created databases for schools, including contact details, OFSTED ratings, and demographics, while leveraging CRM tools to manage customer data, automate communication, and enhance outreach efforts.
- Skilled in using CRM tools to manage customer data, track sales, and automate communication. Improved customer interactions by recording details, resolving issues, and keeping information accurate. Learned to use features like reports and analytics to enhance efficiency.
- Improved customer engagement through follow-up calls, resolving queries, drafting email templates, and collaborating with schools and universities for educational partnerships.
- Designed structured Excel sheets for data management, attendance tracking, and lesson planning, incorporating advanced features for efficiency and accuracy.
- Coordinated logistics for after-school clubs and summer camps, preparing materials, scheduling activities, and leading robotics and STEM workshops to foster learning and engagement.
- Developed franchise sales strategies, created NDAs, training materials, and analysed market positioning for international programmes to support business development.
- Supported recruitment efforts through job posting, candidate screening, and drafting job descriptions to attract suitable talent and streamline hiring processes.
Intern
Magnum Wings
Andhra Pradesh, India
12.2020 - 04.2021
- The project is to develop an aircraft wing, i.e. Annular wing, suitable for flight range in conditions where it can withstand all the atmospheric properties.
- Analysed static structural analysis varying the boundary conditions, loading conditions, i.e. SSB method, Cantilever beam method, and 3-point bending method with respect to the materialistic properties.
- Selected materials for the design of the wing structure are to be considered in such a way that the overall structure is highly efficient in all aspects for flying within the range, considering strength-to-weight ratio, impact strength, temperature resistivity, and fracture toughness.
- Considered detailed analysis through ANSYS while undergoing CFD and FEM analysis.
Education
Master of Science - Global business Management
University of Roehampton
London 01.2023 - 01.2025
Skills
- Technical proficiency
- Attention to deadlines
- Knowledge of CRM systems
- Negotiation mastery
- Microsoft excel expertise
- Marketing strategies designing
- Business intelligence tools
- Sales analysis
- Pipeline Management
- Business ethics understanding
- Customer focus
- Business development
- Risk assessment procedures
Certification
Microsoft Excel
Microsoft Office
Business Analysis & Process Management
Timeline
Business Development & Operations
RoboThink
05.2024 - 01.2025
Team member
Morley's
03.2023 - 02.2025
Master of Science - Global business Management
University of Roehampton
01.2023 - 01.2025
Intern
Magnum Wings
12.2020 - 04.2021
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